Call Center Representative

Kelly Services; Orlando (FL); Remote; USD 18,000 - 26,000; Full time

Job summary

Kelly Services is seeking a Customer Care Specialist I for a remote position. You will be the primary contact for customers, handling calls and resolving inquiries with empathy and effective communication.

Ideal candidates have a minimum of a high school diploma or GED and at least 2 years of call center experience. Training is provided, and the role offers competitive pay and growth potential within a Fortune 300 company.

Qualifications

• High school diploma or GED required.
• At least 2 years of call center experience required.
• Strong verbal, written, and listening communication skills.
• Empathetic and effective listener with problem-solving ability.
• Able to multi-task using technology and documentation.

Responsibilities

• Handle in-bound customer calls and resolve inquiries related to insurance, mortgage banking, and property loss.
• Demonstrate empathy and active listening to address concerns.
• Identify customer needs and proactively offer solutions to prevent issues.
• Participate in special projects and adapt to new responsibilities.

Skills

Call center experience

Communication skills

Attention to detail

Empathy

Multi-tasking

Problem solving

Adaptability

Education

High school diploma or GED

Job description

Job Title: Customer Care Specialist I

Position Type: Temp to hire

Location: Remote (Applicants from AK, AZ, CA, CO, D.C., HI, IL, NJ, NY, VT, WA, WY are not eligible)

About the Role

As a Customer Care Specialist at, you serve as the voice of our organization and our clients. In this key role, you become the primary point of contact for our valued customers, playing a pivotal part in enhancing their experience with every interaction.

We are looking for individuals who genuinely care about helping others, excel in communication, and thrive in a fast-paced environment. If you love problem solving, enjoy meaningful conversations, and want every customer to experience your dedication, we encourage you to apply.

Why Join us?

• Make a Difference: Help and connect with people in meaningful ways.
• Diverse Experiences: Every day brings new customers and challenges.
• Opportunity for Growth: Learn, develop new skills, and advance in a Fortune 300 company.
• Recognition: Be appreciated by both customers and leadership for exceeding expectations.
• Competitive Pay: $16 per hour DOE

Responsibilities

• Handle in-bound customer calls, researching and resolving inquiries related to hazard insurance, mortgage banking, and property loss.
• Demonstrate empathy and effective listening skills to address customer concerns and provide resolutions.
• Take initiative to understand each customer’s unique needs, solve current challenges, and proactively offer solutions to prevent future issues.
• Participate in special projects and adapt to new responsibilities as needed.
• Complete robust paid training—including classroom, online and side-by-side observation—to master our systems, policies, and customer engagement best practices.

Qualifications

• Education: Minimum high school diploma or GED required
• Experience: At least 2 years of Call Center work experience is required.
• Skills & Competencies:
• Strong attention to detail
• Excellent verbal, written, and listening skills
• Dedicated to resolving customer issues
• Comfortable navigating change
• Able to multi-task using technology (call handling, documentation, and loan-level review)
• Creative problem-solving skills and ability to think outside the box

About our client

Our client is a Fortune 300 company with over 15,000 employees in 16 countries. We specialize in providing protection products and related services that safeguard what matters most to our customers, with a legacy dating back to 1892.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.