Service Coordinator

Kelly Services; San Juan (PR); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Medical Plan

Holiday pay

Transit spending account

Paid sick leave

Retirement savings plan

Job summary

Kelly Services is seeking a Direct Hire Service Coordinator in San Juan, PR. You will act as the central link between clients and the technical field team, handling service requests by phone and email and scheduling visits.

You’ll maintain records in Salesforce and Acumatica, prepare quotes, issue invoices, manage POs, and coordinate with suppliers. This role requires at least one year of admin coordination and Spanish/English communication.

Qualifications

• Two years of university studies or a technical degree are required.
• At least one year of customer service and administrative coordination experience is required.
• Experience with CRM (Salesforce) and ERP (Acumatica) is preferred.

Responsibilities

• Serve as the central operational link between clients and the field team.
• Receive and route service requests via phone and email.
• Schedule service visits and assign cases to technicians or specialists.
• Plan preventive maintenance and new equipment installations with customers and project teams.
• Maintain records in CRM/ERP and handle billing processes.

Skills

Customer service

Administrative coordination

Spanish & English communication

CRM systems (Salesforce)

Microsoft Office

Education

Two years of university studies or technical degree

Tools

Salesforce

Acumatica

Excel

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Direct Hire Service Coordinator to work at a leading organization in San Juan, PR.

Pay Rate/Compensation: $13.50 per hour + Medical Plan + regular work benefits.

Shift: 1st - Monday to Friday 8:00am to 5:00pm

What’s a typical day as a Service Coordinator? You’ll be:

• Acting as the central operational link between clients and the technical field team.
• Receiving and channeling customer service requests for equipment via phone and email.
• Scheduling and assigning service visits and cases to Service Technicians or Specialists, considering contracts, availability, location, and required technical expertise.
• Planning and coordinating preventive maintenance schedules and new equipment installations with customers and project teams.
• Maintaining case records, service orders, and follow-ups in CRM (Salesforce) and handling billing in ERP (Acumatica).
• Preparing quotes for out-of-contract parts and services, issuing invoices, and coordinating with credit and collections.
• Managing purchase orders, tracking backorders, and handling warranty processes with suppliers.

This job might be an outstanding fit if you:

• Have at least two years of university studies or hold a technical degree (required).
• Bring at least one year of experience in customer service and administrative coordination (required).
• Are skilled in using CRM systems (e.g., Salesforce) and ERP software (e.g., Acumatica).
• Are proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Communicate effectively in Spanish and English.
• Excel at working under pressure, prioritizing multiple tasks, and demonstrating a strong sense of urgency.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Aff…