Customer Service Representative

Donghua USA Inc.; Carol Stream (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Donghua USA Inc. is seeking a Customer Service Representative to join the team. You will communicate with customers to identify needs, process requests, escalate complaints, and provide helpful solutions for a positive service experience.

Ideal candidates are friendly, computer savvy, and able to remain calm under pressure while documenting interactions and meeting team quotas.

Qualifications

• High school diploma or GED required.
• Previous experience as a Customer Service Representative or in a similar role preferred.
• Comfortable using computers and customer management software (CRM).
• Excellent phone and verbal communication skills.

Responsibilities

• Receive a high volume of inbound emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Phone communication

Active listening

Under pressure

Organization

Time management

Education

High school diploma/GED

Tools

CRM software

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively