Customer Service Representative

Tedesco Auto Body; City of New Rochelle (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Career Growth Opportunities

Competitive Compensation

Job summary

An automobile service company based in New Rochelle is seeking a Customer Service Representative. The role involves managing customer inquiries through calls and emails, providing effective solutions, and documenting interactions. Ideal candidates will be friendly, organized, and able to multitask effectively under pressure.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Document all customer interactions.

Skills

Customer service skills

Communication skills

Computer literacy

Organization

Education

High school diploma/GED

Tools

Customer management software

Job description

Benefits:

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Monitor social media and online presence.

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively