Customer Service Representative

Express Employment Professionals - Cincinnati East; Carol Stream (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Job summary

Express Employment Professionals - Cincinnati East is assisting a well established manufacturing client in Illinois in hiring a Customer Service Representative. The role focuses on interpreting technical information, coordinating orders from entry through production, and delivering strong service to customers and stakeholders.

You will review drawings and specs, support project teams, and leverage ERP systems to ensure accurate processing, timely communication, and high-quality outcomes.

Qualifications

• 3+ years of customer service in manufacturing or technical settings.
• Ability to read blueprints, drawings, and specifications.
• Knowledge of building materials or related industries preferred.
• Proficiency with Microsoft Excel, Word, and ERP systems.
• Strong math, problem-solving, and organizational skills.
• Excellent written and verbal communication.
• High School Diploma required; Bachelor's degree a plus.

Responsibilities

• Review architectural drawings, specs, and hardware schedules to ensure accurate order processing.
• Serve as the primary contact for customers, contractors, and project stakeholders.
• Provide technical guidance and product support throughout the order process.
• Price, enter, and route orders per manufacturing procedures.
• Coordinate with production, sales, and other internal departments to complete projects.
• Maintain records and documentation within company systems.
• Utilize product knowledge to identify solutions and resolve customer concerns.

Skills

Customer service

Read blueprints

ERP systems

Excel

Word

Communication

Mathematics

Organizational skills

Education

High School Diploma

Bachelor's Degree

Job description

Our client, a well established manufacturer in the building materials industry, is seeking an experienced Customer Service Representative to join their team. This is an excellent opportunity for someone who enjoys working with customers, interpreting technical information, and coordinating projects from order entry through production.

What You'll Do

• Review architectural drawings, specifications, and hardware schedules to ensure accurate order processing
• Serve as the primary point of contact for customers, contractors, and project stakeholders
• Provide technical guidance and product support throughout the order process
• Price, enter, and route orders in accordance with manufacturing procedures
• Coordinate with production, sales, and other internal departments to ensure successful project completion
• Maintain accurate records and documentation within company systems
• Utilize product knowledge to identify solutions and resolve customer concerns

What We're Looking For

• Minimum 3 years of customer service experience in a technical or manufacturing environment
• Ability to read and interpret blueprints, architectural drawings, and specifications
• Knowledge of building materials, construction, or related industries preferred
• Proficiency with Microsoft Excel, Word, and ERP systems
• Strong mathematical, problem-solving, and organizational skills
• Excellent written and verbal communication abilities
• High School Diploma required; Bachelor's Degree is a plus

Why Consider This Opportunity?

• Comprehensive benefits package including medical, dental, and vision insurance
• Company-paid life insurance and short-term disability coverage
• Opportunity to work on specialized, technical projects within a growing industry
• Career growth potential for motivated professionals