Customer Service / Technical Support

Express Employment Professionals - Cincinnati East; Springfield (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Training and development

Career growth

Team environment

Job summary

Express Employment Professionals - Cincinnati East is seeking a motivated Customer Service / Technical Support Representative to support customers, provide product information, prepare quotations, and assist with business development activities. This role suits individuals who enjoy solving problems and building long-term business relationships.

Responsibilities include responding to inquiries, preparing quotations, maintaining records, and collaborating with sales, operations, and support teams

Qualifications

• Strong communication and relationship-building skills.
• Excellent customer service and problem-solving abilities.
• Strong organizational skills and attention to detail.
• Self-motivated with the ability to manage multiple priorities.
• Experience in customer service, sales, account management, or a related field preferred.
• Experience in industrial, manufacturing, construction, material handling, rigging, or related industries preferred.
• Ability to work independently and as part of a team.
• Basic computer skills and proficiency with common business software applications.
• Recent graduates are encouraged to apply.

Responsibilities

• Respond to customer inquiries by phone, email, and other communication methods
• Prepare quotations and follow up on customer opportunities
• Build and maintain positive customer relationships
• Identify customer needs and recommend appropriate products and services
• Provide support for account growth and customer retention efforts
• Collaborate with operations, sales, and customer support teams to meet customer requirements
• Maintain accurate customer records and documentation
• Assist with business development and sales support activities
• Follow company policies and provide professional customer service at all times

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Computer skills

Problem-solving

Sales support

Tools

CRM software

MS Office

Job description

Customer Service / Technical Support Representative

We are seeking a motivated and customer-focused Customer Service / Technical Support Representative to support customers, provide product information, prepare quotations, and assist with business development activities. This position is ideal for individuals who enjoy working with customers, solving problems, and building long-term business relationships.

Job Duties

• Respond to customer inquiries by phone, email, and other communication methods
• Prepare quotations and follow up on customer opportunities
• Build and maintain positive customer relationships
• Identify customer needs and recommend appropriate products and services
• Provide support for account growth and customer retention efforts
• Collaborate with operations, sales, and customer support teams to meet customer requirements
• Maintain accurate customer records and documentation
• Assist with business development and sales support activities
• Follow company policies and provide professional customer service at all times

Qualifications

• Strong communication and relationship-building skills
• Excellent customer service and problem-solving abilities
• Strong organizational skills and attention to detail
• Self-motivated with the ability to manage multiple priorities
• Experience in customer service, sales, account management, or a related field preferred
• Experience in industrial, manufacturing, construction, material handling, rigging, or related industries preferred
• Ability to work independently and as part of a team
• Basic computer skills and proficiency with common business software applications
• Recent graduates are encouraged to apply

Skills & Abilities

• Ability to identify customer needs and recommend appropriate solutions
• Strong verbal and written communication skills
• Ability to build and maintain professional relationships
• Effective time management and follow-through skills
• Commitment to providing outstanding customer service

Schedule

• Full-time position

Benefits of the Position

• Competitive benefits package
• Paid time off
• Training and professional development opportunities
• Career growth and advancement potential
• Team-oriented work environment

If you are customer-focused, motivated, and interested in building a career supporting industrial and commercial customers, we encourage you to apply.