Customer Service Rep

Valence Surface Technologies, LLC; Everett (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employer Paid Basic Life

Supplemental Life Insurance

401k with 3% employer match

Generous Paid Time Off

8 Holidays and 1 Floater Holiday

Job summary

Valence Surface Technologies, LLC is seeking a Customer Service Representative to coordinate and expedite order flow, ensuring customer due dates align with delivery schedules. You will provide timely updates, communicate with customers for required blueprints, and prepare orders for shipping while coordinating with production to obtain ECDs for orders.

The role requires 2+ years in manufacturing, high accountability, and strong communication skills.

Qualifications

• Must be highly accountable and reliable.
• Excellent communication skills, both oral and written.
• Strong interpersonal and relationship-building abilities.
• Ability to manage time and stay organized in a manufacturing setting.
• Demonstrated self-motivation and ethical conduct.

Responsibilities

• Coordinate and expedite workflow across departments per production schedules.
• Review MRP to align customer due dates with delivery dates.
• Provide status updates to customers within a 4-hour window.
• Communicate blueprint/drawing needs to customers for processing.
• Coordinate with production to obtain ECDs for orders.
• Prepare orders for shipping or other areas as needed.
• Develop daily order reports and liaise with production.

Skills

Accountability

Active Listening

Assertiveness

Communication, Oral

Communication, Written

Conflict Resolution

Customer Oriented

Empathetic

Ethical

Friendly

Honesty / Integrity

Interpersonal

Organized

Time Management

Self Motivated

Relationship Building

Reliability

Persistence

Education

GED

Job description

Reports to:Customer Service Representation Manager

Type: Full-Time

Schedule:Monday - Friday; 6am-2:30pm

Job Summary:

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
• Review the MRP system to ensure the customer due dates are in line with required delivery dates.
• Provide continuous updates to customer on the status of their order within the allotted 4-hour time frame.
• Communicate with customers on any additional blueprints, drawings, or other items needed for processing.
• Coordinate with production on obtaining ECD's for orders.
• Prepare order in ship out or other areas as needed.
• Develop daily reports on orders and communicate with production.
• Other duties as assigned.

Qualifications:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own
  drive or initiative.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Reliability - The trait of being dependable and trustworthy.
• Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
• Compensation range: $21.30 - $25.00 (DOE)
• We offer Medical, Dental, Vision, Employer Paid Basic Life, Supplemental Life Insurance, 401k with a 3% employer match.
• Generous Paid Time Off program.
• 8 Holidays and 1 Floater Holiday.
• Join a great company with opportunities for growth!

Requirements:

• Education: High School Graduate or General Education Degree (GED) Required
• Experience: 2 plus years of experience in manufacturing preferred

Temperatures in the work environment can fluctuate with outside weather conditions. Due to the manufacturing environment, Personal Protection Equipment may be required including safety glasses, goggles, aprons, rubber boots, gloves, and a respirator (provided by Company).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.