Customer Service Representative

Studco Building Systems Pty Ltd; New York, Iowa (NY, LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Studco Building Systems Pty Ltd seeks a motivated Sales Support Representative to join our fast-paced team in New York. You will liaison with architects, builders and distributors, delivering exceptional post-sales support and technical product guidance.

This role emphasizes accuracy, proactive communication, and cross-functional collaboration. Candidates should have a business or customer service background, strong interpersonal skills, and comfort working with ERP/CRM systems.

Qualifications

• Bachelor's degree in business or customer service field.
• Professional demeanor, high energy, and fast-paced focus.
• Fanatical customer service and empathetic communication.
• Advanced computer skills and ability to work with technical information.
• Strong reasoning, excellent interpersonal skills, and decisive.
• Attention to detail with high accuracy and time management.
• Experience with ERP systems (NetSuite) and CRM software.

Responsibilities

• Handle inbound/outbound calls and emails to assist architects, designers, builders and distributors with post-sales support.
• Provide customers with technical product knowledge on installation and limitations.
• Host weekly internal service meetings with cross-functional teams to address issues.
• Log and troubleshoot service cases after delivery.
• Coordinate with planners to confirm delivery ETAs.
• Collaborate with logistics to obtain freight quotes and tracking info; submit damage claims.
• Work with Finance and Supply Chain for credits and returns.
• Create quotes and review drawings to finalize replacement orders.
• Support independent sales reps with field troubleshooting.

Skills

Bachelor's Degree

Professional demeanor

Fanatical customer service

Effective communication

Advanced computer skills

Strong reasoning

Excellent interpersonal skills

Firm decision making

Attention to detail

Ability to work with technical info

Stress management

Time management

Door/frame industry experience

Education

Bachelor's Degree in Business or related Customer Service field

Tools

NetSuite

CRM Software

Job description

Job Summary

We are seeking a motivated and detail-oriented Sales Support Representative to join our dynamic team. This role is essential in providing exceptional customer service and supporting the sales team in achieving their goals. The ideal candidate will have a passion for helping customers and a strong understanding of sales processes.

Responsibilities

• Handle inbound / outbound phone & email activity to assist architects, designers, custom home builders, general contractors, and building material distributors with post sales support functions
• Provide customers with technical product knowledge surrounding the installation and limitations of the product
• Host an internal weekly service meeting with cross functional departments to address customer issues and identify areas of improvements
• Log and troubleshoot Service Cases as needed on product issues after delivery
• Coordinate with EZConcept Planner to confirm delivery ETAs as requested by customer
• Work with our logistics team and freight carriers to secure freight quotes, or to provide updated tracking information, and to submit damage claims as necessary
• Work with Finance and Supply Chain to handle customer credits & return authorizations
• Create quotes and review drawing documents as needed to finalize replacement orders
• Work with independent sales reps to assist with jobsite support when troubleshooting challenges in the field.
• Understand and maintain confidentiality relating to all business activities, especially relating to manufacturing details and customer/ supplier details.
• Perform other related duties as assigned by the General Manager of sales operations

Required Skills:

• Bachelor's Degree in Business or a related Customer Service field
• Professional demeanor, high-energy, fast-paced, focused
• Fanatical customer service skills
• Effective & empathetic communication skills
• Advanced computer skills
• Strong Reasoning Ability
• Excellent interpersonal skills
• Firm Decision Making skills
• Attention to detail and high level of accuracy
• An ability and desire to work with technical information
• Stress Management
• Time Management Skills

Preferred Skills:

• Door and frame industry experience given additional consideration
• Familiarity with ERP systems, specifically NetSuite
• CRM Software experience