Customer Success Specialist

Find Great People | FGP; Nashville (TN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Company-paid Basic Life and Short-Term Disability

Job summary

Find Great People | FGP is seeking a Customer Success Specialist for their Nashville team. The role requires delivering exceptional customer service while leading a high-performance customer service team in the building materials sector.

The ideal candidate will possess strong problem-solving skills and excel in a fast-paced environment. A competitive salary of $65K–$75K is offered, alongside comprehensive medical and dental coverage.

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Qualifications

• 3+ years of customer service or inside sales experience preferred.
• Proven ability to lead or mentor others in a team setting.
• Highly adaptable and organized in a fast-moving environment.

Responsibilities

• Deliver exceptional customer service in person and over the phone.
• Lead and support customer service operations.
• Manage counter sales of construction materials.
• Coordinate and dispatch deliveries accurately.

Skills

Customer service expertise

Operational coordination

Leadership capability

Strong problem-solving skills

Excellent communication skills

Education

High School Diploma

Tools

Oracle systems

Microsoft Office

Job description

We are seeking a driven and experienced Customer Success Specialist to join a fast-paced, team-oriented environment in the building materials industry. This role will serve as a key point of contact for customers while also providing leadership and support to the customer service team. The ideal candidate brings a strong blend of customer service expertise, operational coordination, and leadership capability.

Key Responsibilities:

• Deliver exceptional customer service both in person and over the phone
• Lead and support day-to-day customer service operations, setting the tone for a high-performance team
• Manage and drive counter sales of construction materials, including bricks and masonry products
• Coordinate and dispatch deliveries, ensuring accuracy and efficiency in scheduling
• Partner closely with the outside sales team to ensure alignment and seamless customer experience
• Resolve customer inquiries, concerns, and issues with professionalism and urgency
• Ensure compliance with all safety, quality, environmental, and operational procedures
• Provide guidance and support to team members; step in to assist where needed
• Contribute to continuous improvement initiatives and overall team success

Qualifications

• High School Diploma required
• 3+ years of customer service or inside sales experience (building materials or industrial environment preferred)
• Proven ability to lead or mentor others in a team setting
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Excellent communication skills (verbal, written, and interpersonal)
• Highly adaptable, organized, and able to thrive in a fast-moving environment
• Experience with Oracle systems preferred
• Proficiency in Microsoft Office required
• Competitive base salary ($65K–$75K)
• Medical, Dental, and Vision coverage
• Company-paid Basic Life and Short-Term Disability