Customer Service Representative

Godshall Recruiting; Greenville (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off

Flexible scheduling

Professional development assistance

Employee referral program

Job summary

Godshall Recruiting is seeking a customer-focused professional to serve as the primary contact for product inquiries, pricing, applications, quotations, and order support in a fast-paced manufacturing environment.

You will review drawings and BOMs to prepare aftermarket quotes, process orders and returns in the ERP, and collaborate with Engineering, Manufacturing, Purchasing, Marketing, and Business Development to ensure on-time delivery and customer satisfaction.

Qualifications

• 3+ years of customer service in a manufacturing, industrial, or technical environment preferred.
• Strong mechanical aptitude and ability to understand technical products and drawings.
• Excellent communication and customer service skills.
• ERP experience preferred; Acumatica experience is a plus.

Responsibilities

• Serve as the primary point of contact for customer inquiries related to products, pricing, applications, quotations, and order support.
• Respond to customer calls and emails with timely, accurate, and solution-oriented communication.
• Review drawings and bills of materials to prepare aftermarket parts quotes and product recommendations.
• Process orders, returns, and quotations while maintaining accurate information within the ERP system.
• Track open orders, coordinate with internal teams, and support on-time delivery commitments.
• Collaborate with Engineering, Manufacturing, Purchasing, Marketing, and Business Development to meet customer and business objectives.

Skills

Mechanical aptitude

Communication skills

Customer service

Tools

Acumatica ERP

Job description

Is this your perfect fit? Enjoy helping customers navigate technical products and providing solutions that create a positive experience. Thrive in a fast-paced manufacturing environment where accuracy, responsiveness, and teamwork are essential. Possess strong mechanical aptitude and can confidently communicate technical information to a variety of audiences. If that describes you, we need to talk!

What your future day will look like:

Serve as the primary point of contact for customer inquiries related to products, pricing, applications, quotations, and order support. Respond to customer calls and emails with timely, accurate, and solution-oriented communication. Review drawings and bills of materials to prepare aftermarket parts quotes and product recommendations. Process orders, returns, and quotations while maintaining accurate information within the ERP system. Track open orders, coordinate with internal teams, and support on-time delivery commitments. Collaborate with Engineering, Manufacturing, Purchasing, Marketing, and Business Development to meet customer and business objectives.

Benefits Offered:

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off
• Flexible scheduling
• Professional development assistance
• Employee referral program

Type: Direct Hire

To be a champion in this role, you will need:

• 3+ years of customer service experience in a manufacturing, industrial, or technical environment preferred.
• Strong mechanical aptitude and ability to understand technical products and drawings.
• Excellent communication and customer service skills.
• ERP experience preferred; Acumatica experience is a plus.

We know you are more than a resume and understand your next career move needs to be the right fit!

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.