Customer Service Representative

Boutique Recruiting; Anaheim (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with a company match

Paid vacation

5 paid sick days available immediately

Opportunities to expand …

Job summary

Boutique Recruiting is seeking a Customer Service Representative in Anaheim, CA to manage customer projects from order placement through completion, coordinating with architects, designers, subcontractors, and commercial clients. You will handle logistics, maintain communications, and drive projects to resolution.

The role requires 3+ years in customer service or inside sales support, strong computer skills, and the ability to juggle multiple priorities.

Qualifications

• 3+ years of customer service, account support, or inside sales support experience.
• Strong general computer skills with proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent customer-facing communication skills and a confident, professional phone presence.
• Ability to manage a high volume of simultaneous customers, projects and priorities.
• Strong problem-solving skills with the ability to navigate situations that do not have an obvious or predetermined solution.
• Self-motivated approach with the initiative to work through logistical challenges independently.
• Strong organizational skills, attention to detail, and ability to consistently follow projects through to completion.

Responsibilities

• Manage customer projects from order placement through completion, maintaining consistent communication and follow-through
• Support approximately 40-50 customer accounts while balancing multiple active projects and changing priorities
• Communicate regularly with architects, designers, subcontractors, and existing commercial clients
• Process customer orders and coordinate logistics as project requirements and circumstances evolve
• Troubleshoot customer and project issues by evaluating options, identifying solutions, and driving problems toward resolution
• Maintain strong phone communication with customers while providing responsive, professional service
• Take ownership of logistical challenges and independently manage day-to-day customer needs

Skills

Customer service

Account support

Inside sales support

Communication skills

Organizational skills

Education

Bachelor's degree preferred or equivalent

Tools

Microsoft Word

Excel

PowerPoint

CRM system

Job description

Position Title: Customer Service Representative

This role goes well beyond order entry or a traditional call-center environment, giving you the opportunity to manage complex customer projects from initial order through completion. You'll work directly with architects, designers, subcontractors, and commercial clients while coordinating orders, navigating logistics, and keeping multiple long-term projects moving forward.

The ideal candidate has strong customer service or inside sales support experience, is highly tech-savvy, and knows how to think through problems independently. You'll thrive here if you enjoy working with people, can manage multiple moving pieces at once, and take initiative when the answer isn't black and white.

Salary: $70,000 / Year

Responsibilities

• Manage customer projects from order placement through completion, maintaining consistent communication and follow-through
• Support approximately 40-50 customer accounts while balancing multiple active projects and changing priorities
• Communicate regularly with architects, designers, subcontractors, and existing commercial clients
• Process customer orders and coordinate logistics as project requirements and circumstances evolve
• Troubleshoot customer and project issues by evaluating options, identifying solutions, and driving problems toward resolution
• Maintain strong phone communication with customers while providing responsive, professional service
• Take ownership of logistical challenges and independently manage day-to-day customer needs

Requirements

• 3+ years of customer service, account support, or inside sales support experience
• Strong general computer skills with proficiency in Microsoft Word, Excel, and PowerPoint
• Excellent customer-facing communication skills and a confident, professional phone presence
• Ability to manage a high volume of simultaneous customers, projects and priorities
• Strong problem-solving skills with the ability to navigate situations that do not have an obvious or predetermined solution
• Self-motivated approach with the initiative to work through logistical challenges independently
• Strong organizational skills, attention to detail, and ability to consistently follow projects through to completion

Preferred Qualifications

• 5+ years of relevant customer service or inside sales support experience
• Intermediate Microsoft Excel skills
• Previous experience working with a CRM system
• Bachelor's degree preferred but not required

Benefits

• Medical and dental insurance
• 401(k) with a company match
• Paid vacation
• 5 paid sick days available immediately
• Opportunities to expand responsibilities and grow professionally as the organization continues to develop

If you're a proactive customer service professional who wants to own projects, solve real problems, and build lasting customer relationships, apply today.