Customer Service Representative

My Georgia Plumber, Inc.; Canton (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid training

Holidays and paid time off

Development and growth opportunities

Team-focused culture

Job summary

My Georgia Plumber, Inc. is seeking a Customer Service and Dispatch Coordinator to be the first voice customers hear and to keep our field team running smoothly. You’ll juggle phones, scheduling, and coordination with technicians in a fast-paced environment.

The role emphasizes high-volume call handling, multitasking, and precise documentation using ServiceTitan. A great sense of humor helps as you support a growing team and handle day-to-day chaos with professionalism.

Qualifications

• Prior experience handling 100+ calls on high-volume days.
• Strong multitasking skills.
• Excellent phone etiquette and written communication.
• Intermediate Microsoft Word and Excel skills.
• ServiceTitan software experience.
• Dependable, punctual, and professional.

Responsibilities

• Answer high volumes of inbound calls from customers who need help, stat
• Provide calm, helpful, and friendly service—even when things get a little messy
• Schedule appointments and coordinate with field technicians
• Prioritize tasks and manage last-minute changes like a pro
• Use software tools (ServiceTitan experience = big plus) to document and dispatch jobs
• Keep communication flowing between our office and technicians
• Stay organized, even on the busiest days

Skills

High-volume call handling

Multitasking

Phone etiquette

Written communication

MS Word

MS Excel

Dependable

Tools

ServiceTitan

Job description

Are you the kind of person who thrives under pressure, laughs in the face of chaos, and answers the phone with a smile even during plumbing panic mode? Perfect. My Georgia Plumber is looking for a Customer Service and Dispatch Coordinator—someone who can juggle phones, schedules, and maybe even a plumber or two.

We call this role part Concierge, part People Tracker, and 100% essential to our day-to-day success. You’ll be the first voice our customers hear and the one who keeps our field team running smoothly.

What You’ll Be Doing

• Answer high volumes of inbound calls from customers who need help, stat
• Provide calm, helpful, and friendly service—even when things get a little messy
• Schedule appointments and coordinate with field technicians
• Prioritize tasks and manage last‑minute changes like a pro
• Use software tools (ServiceTitan experience = big plus) to document and dispatch jobs
• Keep communication flowing between our office and technicians
• Stay organized, even on the busiest days

What We’re Looking For

• Prior experience handling 100+ calls on high-volume days
• Strong multitasking skills—you’ll need them
• Excellent phone etiquette and written communication
• Intermediate Microsoft Word and Excel skills
• Quick learner with strong attention to detail
• ServiceTitan software experience
• Dependable, punctual, and professional
• A great sense of humor (seriously, it helps)

Perks & Benefits

We want you to feel supported and set up for success, just like our customers.

• Health, dental, and vision insurance to keep you in tip-top shape
• 401(k) with company match to help you plan ahead
• Paid training, holidays, and time off—because everyone needs a break
• Ongoing development and training to grow your skills
• A fun, team-focused culture where your voice is heard
• Room for advancement as our team continues to grow

Why Work With Us?

At My Georgia Plumber, we’re a fast‑paced team that tackles plumbing emergencies with skill, professionalism, and a little humor. If you're ready to bring your A-game and keep things running behind the scenes, we want you on our team.

Ready to join the front line of plumbing emergencies (without ever touching a wrench)?