Customer Support & Sales Rep

AppleOne Employment Services; Johnstown (WV); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid training

PTO accrual

Job summary

AppleOne Employment Services is hiring a Customer Support & Sales Rep for a full-time, direct hire role in Beckley, WV. This on-site position suits those who enjoy helping customers, solving problems, and using consultative sales to recommend technology solutions.

You will handle inquiries, educate on satellite internet plans, and document interactions while meeting performance targets in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Must pass a 7-year criminal background check.
• Commit to 2 weeks of paid training and open availability for shifts 8:00 AM–9:00 PM EST, Mon–Sun.

Responsibilities

• Handle inbound customer inquiries related to accounts, activation, service plans, and troubleshooting.
• Educate customers on satellite internet features, speed, reliability, options, and benefits.
• Identify needs and suggest tailored service solutions to support sales conversion.
• Complete service orders and document interactions in internal systems.
• Meet or exceed quality, resolution, and sales metrics.
• Provide a positive, professional customer experience in every interaction.

Skills

Strong communication

Active listening

Problem solving

Typing accurately

Computer literacy

Customer service

Education

High school diploma or equivalent

Job description

Must have a high school diploma/equivalent, pass a 7-year criminal background check, commit to 2 weeks of mandatory paid training (Mon–Fri, 8 AM–4:30 PM EST), and have open availability to work shifts scheduled between 8 AM and 9 PM EST, Monday through Sunday.

We are hiring a Customer Support & Sales Rep for a full-time, direct hire opportunity in Beckley, WV. This on-site role is a great fit for candidates who enjoy helping customers, solving problems, and using consultative sales skills to recommend the right technology solutions.

Key Responsibilities

• Handle inbound customer inquiries related to account support, equipment activation, password resets, service plans, and general troubleshooting.
• Educate customers on satellite internet features, speed, reliability, service options, and plan benefits.
• Identify customer connectivity needs and recommend tailored service solutions to support sales conversion goals.
• Complete service order requests and accurately document customer interactions in internal systems.
• Meet or exceed quality, customer resolution, sales conversion, and performance metrics.
• Provide a positive, professional customer experience during every interaction.

Compensation and Benefits

• Pay rate: $16.00 per hour.
• Bonus potential: $300 to $616+ per month based on key performance metrics.
• Job type: Full-time, direct hire.
• Work location: On-site at 251 Grey Flats Road, Beckley, WV.
• Paid training: 2 weeks of comprehensive paid training, Monday through Friday, 8:00 AM to 4:30 PM EST.
• Training attendance: 100 percent attendance is required during the training period.
• Regular schedule: Assigned shifts are scheduled between 8:00 AM and 9:00 PM EST, Monday through Sunday.
• Weekend availability is required, and most schedules include 2 consecutive weekdays off.
• Benefits include medical, dental, and vision insurance.
• Paid time off is available through PTO accrual.
• Employee perks include a free mobile phone and plan, family plan discounts, and PerkSpot perks.
• Career growth opportunities are available within a global organization.

Required Qualifications and Skills

• Support inbound customer service interactions related to accounts, activation, service plans, and technical access needs.
• Recommend satellite internet solutions based on customer needs and close sales opportunities.
• Accurately enter service orders, document customer details, and maintain quality standards.
• Meet performance goals tied to customer satisfaction, resolution, and sales conversion.
• High school diploma or equivalent required.
• Previous customer service, sales, call center, or retail experience is preferred, but not required.
• 1 to 2 years of related experience is a plus.
• Comfortable using computers, navigating multiple software applications, and typing accurately.
• Strong communication, active listening, and problem-solving skills.
• Ability to explain product features, service options, and account information clearly and professionally.
• Must be able to work assigned shifts between 8:00 AM and 9:00 PM EST, including weekends.
• Must be able to pass a 7-year criminal background check.
• No telecommunications experience is required, as paid training is provided.

Preferred Qualifications

• Previous experience in retail customer service, inbound call center support, inside sales, or account support.
• Comfort working in a performance-based environment with quality, sales, and customer satisfaction goals.
• Interest in technology, internet services, telecommunications, or satellite communications.
• Ability to build rapport quickly and guide customers toward the best solution for their needs.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.