Customer Service Coordinator

Jobtailor; Strongsville (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor is seeking an Order Fulfillment Specialist to manage order processing for a defined customer group, resolve inquiries, and drive logistics improvements. You will collaborate across teams and external partners to ensure timely and accurate delivery, while maintaining high customer satisfaction and quality standards.

The role requires 1–3 years in order management or logistics, strong communication, and proficiency with SAP and Excel.

Qualifications

• Experience in order fulfillment and customer service processes.
• Strong understanding of supply chain operations and logistics.

Responsibilities

• Execute order fulfillment processes for an assigned customer group or products.
• Respond to customer inquiries and complaints and detect causes of logistics problems.
• Provide explanations and solutions to customers to ensure satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader or Professionals.
• Ensure services delivered align with defined quality standards and processes.

Skills

Order Fulfillment

Customer Service Management

Supply Chain Operations

ERP Systems (SAP Preferred)

Data Analysis (Excel)

Education

Vocational Training in Supply Chain Management

Tools

SAP

Microsoft Excel

Job description

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Requirements

• Vocationally trained in Supply Chain Management, Technical
• Minimum of 1 to 3 years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a related operational environment.
• Strong understanding of order fulfillment processes, customer service principles, and supply chain operations.
• Experience managing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
• Ability to identify root causes of logistics or service issues and coordinate effective corrective actions with cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.
• Experience working with ERP systems (SAP preferred) and customer service management tools.
• Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Applicants must be authorized to work in the US without employment visa or other sponsorship.

Core Competencies

Demonstrates expertise in order fulfillment processes and customer service principles, with a strong ability to identify logistics issues and implement corrective actions. Proficient in utilizing ERP systems and Microsoft Office Suite for data analysis and reporting.

Highest-signal resume keywords

• Order Fulfillment Processes
• Customer Service Management
• Supply Chain Operations
• ERP Systems (SAP Preferred)
• Data Analysis (Excel)

ATS Optimization Keywords

Hard Skills

• Order Fulfillment
• Logistics Management
• Root Cause Analysis
• Corrective Action Implementation
• Data Reporting

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Customer Relationship Management

Certifications & Qualifications

• Vocational Training in Supply Chain Management

Industry Keywords

• Customer Service
• Order Management
• Supply Chain
• Logistics

Tools & Technologies

• ERP Systems
• Microsoft Office Suite