Aftermarket Sales Customer Support Representative

Jobtailor

Kansas

On-site

USD 45,000 - 65,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Jobtailor is seeking a proactive professional to drive aftermarket sales and support customers across channels. You will prepare quotations, coordinate with internal teams, and build lasting relationships to exceed sales goals.

The role requires strong communication, problem-solving, and the ability to work independently with minimal supervision. Experience in technical support and familiarity with SAP and MS Office are preferred.

Qualifications

College degree or above in Business Administration, Customer Service, or related fields.
Proven experience in customer service, technical support, or related roles.
Strong communication and interpersonal skills.
Ability to handle non-standard problems with effective solutions.
Proficiency in MS Office and customer management software.

Responsibilities

Identify and pursue aftermarket sales opportunities with existing customers and new prospects.
Prepare quotations for in-house manufactured or externally purchased components and parts.
Coordinate and communicate within the organization to achieve and exceed sales goals.
Maintain strong customer relationships.
Attend tradeshows and visit customers as required.
Provide post-sale technical support, including installation, troubleshooting, and maintenance.

Skills

Customer service

Technical support

Communication skills

Problem solving

Independent work

Education

Bachelor's degree or higher in Business/Customer Service

Tools

SAP

MS Office

Job description

Identify and pursue aftermarket sales opportunities with existing customers and new prospects
Prepare quotations for in-house manufactured or externally purchased components and parts
Coordinate and communicate within the organization to achieve and exceed sales goals
Maintain strong customer relationships
Attend tradeshows and visit customers as required
Provide post-sale technical support, including installation, troubleshooting, and maintenance
Resolve customer issues fairly and in accordance with consumer laws
Offer product and service information and identify upselling opportunities
Respond to customer inquiries through various communication channels
Maintain customer relations and address customer claims effectively
Collaborate with sales, technical, customer service, and other internal teams
Manage workload independently with periodic supervision
Perform other duties supporting customer satisfaction and operational efficiency

Requirements

College degree or above in Business Administration, Customer Service, or related fields
Proven experience in customer service, technical support, or related roles
Strong communication and interpersonal skills
Ability to handle non-standard problems with effective solutions
Proficiency in MS Office and customer management software
Ability to manage workload independently and prioritize tasks effectively
Experience in technical support or service industries (preferred)
Knowledge of billing systems, service processes, or product-specific support (SAP) (preferred)
Strong problem-solving skills and customer-focused attitude (preferred)
Ability to work efficiently under minimal supervision (preferred)
Flexibility to adapt to changing priorities and customer needs (preferred)

Core Competencies

Demonstrates expertise in customer service and technical support, with a strong focus on maintaining customer relationships and achieving sales goals. Proficient in managing workload independently while providing effective solutions to customer inquiries and issues.

Highest-signal resume keywords