Customer Service representative

Alpha Omega Advisement LLC; Washington (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

A supportive and collaborative work环境

Opportunities to develop your skills

Training and resources to help you Suc

Job summary

Apply Now is seeking a customer-focused professional to provide outstanding support to customers. You will be a primary contact for inquiries, issue resolution, and service-related assistance across channels.

The role requires calm, clear communication, and a commitment to delivering a positive customer experience while collaborating with teammates and other departments to improve satisfaction.

Qualifications

• Previous experience in customer service, support, or a related client-facing role.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks while staying organized and detail-oriented.
• Problem-solving skills and the ability to remain professional in challenging situations.
• Proficiency with common computer applications and willingness to learn new systems.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or other communication channels in a timely and professional manner
• Provide accurate information about services, Repairs, and account-related questions
• Resolve customer issues efficiently while maintaining a courteous and helpful approach
• Document customer interactions, concerns, and resolutions in internal systems
• Escalate complex issues to the appropriate department or supervisor when needed
• Follow company procedures and service standards to ensure consistent support
• Work collaboratively with team members and other departments to support customer needs
• Identify opportunities to improve the customer experience and share feedback with leadership
• Working with insurance companies to streamline repair process for the customer

Skills

Customer service experience

Verbal communication

Written communication

Time management

Problem solving

Computer proficiency

Teamwork

Independence

Tools

CRM software

Ticketing systems

Job description

Position Overview

We are seeking a professional and customer-focused individual to join our team and provide outstanding support to customers. In this role, you will be an important point of contact for inquiries, issue resolution, and service-related assistance. The ideal candidate communicates clearly, remains calm under pressure, and is committed to delivering a positive customer experience.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or other communication channels in a timely and professional manner
• Provide accurate information about services, Repairs, and account-related questions
• Resolve customer issues efficiently while maintaining a courteous and helpful approach
• Document customer interactions, concerns, and resolutions in internal systems
• Escalate complex issues to the appropriate department or supervisor when needed
• Follow company procedures and service standards to ensure consistent support
• Work collaboratively with team members and other departments to support customer needs
• Identify opportunities to improve the customer experience and share feedback with leadership
• Working with insurance companies to streamline repair process for the customer

Qualifications

• Previous experience in customer service, support, or a related client-facing role
• Strong verbal and written communication skills
• Ability to handle multiple tasks while staying organized and detail-oriented
• Problem-solving skills and the ability to remain professional in challenging situations
• Proficiency with common computer applications and willingness to learn new systems
• Ability to work independently and as part of a team

Preferred Skills

• Experience using CRM or ticketing systems
• Familiarity with customer support best practices
• Ability to adapt quickly in a fast-paced environment
• Strong attention to detail and follow-through

What We Offer

• A supportive and collaborative work environment
• Opportunities to develop your skills and grow professionally
• Training and resources to help you succeed in the role
• The opportunity to make a meaningful impact on customer satisfaction