Customer Service Representative - Sauget, IL

Watco Transloading, LLC; Sauget (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Culture

Competitive compensation

Paid on-the-job training

Watco University programs

Career advancement

Job summary

Watco Transloading, LLC, Sauget, IL is seeking a Customer Service Representative to support customers via phone, email, and in-person interactions, ensuring accurate documentation and smooth operations at the Sauget terminal.

The role requires strong communication, attention to detail, and a commitment to customer satisfaction. Weekend and overtime may be required based on business demands.

Qualifications

• Proficiency with computers and Microsoft Office.
• Pre-employment background check and drug screen required.
• Ability to communicate effectively, both orally and in writing, professionally.
• Strong attention to detail across tasks.
• Ability to stay composed during peak workload.
• Ability to organize work, prioritize tasks, and meet deadlines.

Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support.
• Provide excellent customer service with patience, courtesy, and professionalism.
• Work closely with customers to ensure their satisfaction.
• Coordinate incoming orders with internal teams.
• Coordinate product delivery with outside carriers.
• Prepare accurate documentation and maintain required records.
• Perform accurate data entry, including dual verification of critical information.
• Provide general administrative support and maintain organized files and records.
• Read, write, and communicate in English and perform basic math calculations to complete daily tasks.
• Learn from feedback and apply procedures with sound judgment.
• Contribute to the team and take on additional tasks as needed.
• Maintain dependable attendance and consistent performance.
• Work in compliance with company standards and regulatory requirements.
• Demonstrate Watco Safety and Operating Principles.
• Contribute to continuous improvement and operational excellence.

Skills

Communication

Attention to detail

Problem solving

Time management

Independent work

Microsoft Office

Tools

Microsoft Office

Job description

Requisition ID33858-Posted09/01/2026-Customer Service

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team.One Watco .
Here's what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation andbenefits
• Paid on-the-job training with peer trainers
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Pay: $20.00 – $25.00 per hour depending on experience

Terminal Address: 2 Monsanto Ave, Sauget, IL 62201

Schedule: Monday – Friday | 7:00 AM – 3:30 PM, 6:00 AM – 2:30 PM, or 8:00 AM – 4:30 PM

Occasional weekends and overtime as business demands

The Sauget terminal is a multi-service marine and rail facility handling bulk, breakbulk, and liquid commodities including petcoke, cement, chemicals, and other materials. The site operates barge docks on the Mississippi River, railcar switching with unit train capability, warehouse operations, liquid storage tanks, and material handling systems. The facility is accessible by barge, truck, and rail via CPKC and UP.

Job Summary

The Customer Service Representative is responsible for providing timely, professional, and courteous support to customers through phone, email, and in-person interactions. This role ensures accurate documentation and recordkeeping while supporting internal teams to maintain smooth operations. Success in this position requires strong communication, attention to detail, and a commitment to customer satisfaction.

Essential Duties and Responsibilities

• Respond to customer inquiries via phone, email, and in person, providing timely and professional support
• Provide excellent customer service with patience, courtesy, and professionalism
• Work closely with customers to ensure their satisfaction
• Coordinate incoming orders with internal teams
• Coordinate product delivery with outside carriers
• Prepare accurate documentation and maintain required records
• Perform accurate data entry, including dual verification of critical information when required
• Provide general administrative support, including operating office equipment and maintaining organized files and records
• Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
• Learn from feedback, directions, and observations and apply procedures using sound judgment
• Contribute positively as part of a team, taking on additional tasks as needed
• Maintain dependable attendance and consistent performance
• Perform work in compliance with company standards, procedures, and regulatory requirements
• Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
• Contribute to continuous improvement and operational excellence
• Other duties as assigned

Qualifications

• Proficiency with computers and Microsoft Office
• Successful completion of a pre-employment background check and drug screen
• Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
• Ability to maintain a high level of attention to detail in all tasks
• Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
• Ability to recognize and define problems, identify resources, and implement viable solutions
• Ability to organize work, set priorities, and meet deadlines with minimal supervision
• Sound judgment and ability to work independently when needed