Customer Service Representative

Staffmark; Crystal Lake (IL); On-site; USD 22,787,000 - 32,455,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability Insurance

401(k) Plan

Supportive Team Environment

Job summary

Staffmark is seeking a Customer Service Representative in Crystal Lake, IL. In this role, you will assist customers by resolving inquiries, processing orders, and providing exceptional service.

The ideal candidate will have strong communication skills and experience in customer service. We offer competitive weekly pay and comprehensive benefits including medical and optional 401(k) plan to support your future.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Commitment to professionalism, accuracy, and customer satisfaction.

Responsibilities

• Receive and resolve customer interactions.
• Expedite orders through production plants and vendors.
• Provide technical product and order management support.
• Respond to customer requests for quotes and product information.
• Process customer orders into the ERP system.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Data entry

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

CRM software

SAP Programs

Job description

Now hiring for a Customer Service Representative
Location: Crystal Lake, IL
Pay Rate: $20.50 per hour
Schedule: Monday to Friday, 11am to 7:30pm

Your Next Chapter Starts With “Hello.”

Looking for Customer Service Representative jobs in Crystal Lake where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role.

This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Receive and resolve customer interactions.
• Expedite orders through production plants, vendors, and distribution centers.
• Provide technical product, statement, and order management support.
• Add value by offering promotional products on every call.
• Provide Sales Support to customers.
• Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• Respond to customer requests for quotes and product information.
• Work to resolve customer service issues.
• Process customer orders into the ERP system.
• Generate, update, and close customer notes in the CRM database.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Previous CSR experience at least 1 year, experience with CRM and SAP Programs

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me” Staffmark Associate

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Representative provides essential customer support by responding to inquiries, resolving concerns, and maintaining positive communication throughout every interaction. This position requires professionalism, adaptability, and a commitment to customer satisfaction.

Successful Customer Service Representative professionals understand the value of active listening, clear communication, and accurate documentation while supporting efficient business operations. Strong interpersonal skills contribute to successful customer relationships.

This profession is well suited for individuals who enjoy helping customers and supporting organizational success.