Customer Service Representative

Manpower Group (USA); Buffalo Grove (IL); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive training

Career growth opportunities

Job summary

Manpower Group (USA) is assisting a client in recruiting a Customer Service Representative to join their dynamic team in the Buffalo Grove area. The role involves handling inquiries via phone, email, and chat, and using SAP for order entries and quotes, with a focus on accuracy and timely responses.

The position offers a hybrid schedule (8am–5pm, Tue/Wed onsite, with remote options during renovation) and requires a High School diploma, at least 2 years of experience, and strong English

Qualifications

• High School diploma or GED required.
• At least 2 years of practical customer support experience.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office applications.
• Ability to handle customer inquiries professionally and escalate issues when necessary.

Responsibilities

• Provide exceptional customer service via phone, email, and online chat, ensuring customer inquiries are addressed promptly and professionally.
• Prioritize and manage daily workload, recognizing urgency and acting accordingly to resolve issues efficiently.
• Collaborate across various functions within the organization to develop long-term solutions for customer concerns.
• Manage incoming inquiries through Salesforce mailboxes and queues, delivering timely responses.
• Execute SAP transactions such as order entry, status updates, returns, credits, debits, and quotes, ensuring accuracy and timeliness.

Skills

Customer service

Communication

Problem solving

Escalation handling

Education

High School diploma or GED

Tools

Salesforce

SAP

Microsoft Office

Job description

Our client, a leading organization in the technology and customer support industry, is seeking a dedicated Customer Service Representative to join their dynamic team. As a Customer Service Representative, you will be an essential part of the customer support department, assisting clients and colleagues alike. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Job Title: Customer Service Representative

Pay Range: $23-$26

Shift: 8am – 5pm, hybrid (Tues and Wed onsite, with remote work options during renovation)

What's the Job?

• Provide exceptional customer service via phone, email, and online chat, ensuring customer inquiries are addressed promptly and professionally.
• Prioritize and manage daily workload, recognizing urgency and acting accordingly to resolve issues efficiently.
• Collaborate across various functions within the organization to develop long-term solutions for customer concerns.
• Manage incoming inquiries through Salesforce mailboxes and queues, delivering timely responses.
• Execute SAP transactions such as order entry, status updates, returns, credits, debits, and quotes, ensuring accuracy and timeliness.

What's Needed?

• High School diploma or recognized GED equivalent.
• At least 2 years of practical customer support experience.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office applications.
• Ability to handle customer inquiries professionally and escalade issues when necessary.

What's in it for me?

• Opportunity to work in a collaborative and innovative environment.
• Engagement with diverse customer segments, including HVAC, Building Automation, and Fire Safety.
• Potential for career growth and development within a global organization.
• Participation in comprehensive training programs to enhance your skills.