Customer Account Representative

Ultimate Staffing; Haverhill (MA); On-site; USD 70,000 - 75,000; Full time

Job summary

Ultimate Staffing is seeking a detail-oriented Customer Account Representative to support several key customer accounts. You will be the main point of contact between customers and internal teams, ensuring orders, quotes, updates, and account activity are handled accurately and on time.

The position is onsite in the Merrimack Valley Area with a Monday–Friday schedule, 8:00 AM to 4:30 PM, and potential overtime. A high school diploma and experience in customer service are preferred.

Qualifications

• High school diploma or GED required.
• Experience in customer service, account coordination or related roles.
• Proficiency with ERP systems and Excel.
• Strong organization, time-management and communication skills.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Manage customer requests, quotes, order updates, and account activity.
• Monitor and maintain customer portals.
• Coordinate with production and operations to meet needs.
• Track open items and follow through to completion.
• Enter and update account information in ERP and internal systems.
• Communicate order status and changes to customers and teams.
• Prioritize requests while maintaining accuracy.

Skills

Customer service

Account coordination

Account management

Order processing

ERP systems

Excel

MS Office

Communication

Time management

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Excel

ERP software

Job description

We're looking for a detail-oriented and organized Customer Account Representative to support several of our key customer accounts. In this role, you'll act as the main point of contact between customers and internal teams, helping ensure orders, quotes, updates, and account activity are handled accurately and on time.

If you enjoy customer interaction, staying organized, and managing multiple priorities in a fast-paced manufacturing environment, we'd love to hear from you.

Salary range: $70,000 - $75,000 | Direct Hire | Full-Time

Location: Merrimack Valley Area (Onsite)

Schedule: Monday-Friday, 8:00 AM to 4:30 PM, with overtime as needed

What You'll Do

We're looking for a detail-oriented and organized Customer Account Representative to support several of our key customer accounts. In this role, you'll act as the main point of contact between customers and internal teams, helping ensure orders, quotes, updates, and account activity are handled accurately and on time.

If you enjoy customer interaction, staying organized, and managing multiple priorities in a fast-paced manufacturing environment, we'd love to hear from you.

Salary range: $70,000 - $75,000 | Direct Hire | Full-Time

Location: Merrimack Valley Area (Onsite)

Schedule: Monday-Friday, 8:00 AM to 4:30 PM, with overtime as needed

• Serve as a primary contact for assigned customer accounts
• Manage customer requests, quotes, order updates, and account activity
• Monitor and maintain customer portals
• Coordinate with production and operations teams to ensure customer needs are met
• Track open items and follow through to completion
• Enter and update account information within ERP and internal systems
• Communicate order status, changes, and updates to customers and internal teams
• Prioritize multiple requests while maintaining accuracy and attention to detail

What We're Looking For

• High School Diploma or GED
• Experience in customer service, account coordination, account management, order processing, or a related role
• Comfortable learning and navigating customer portals and software systems
• Experience with ERP systems and Microsoft Office, especially Excel
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to multitask and meet deadlines in a fast-paced environment
• Strong attention to detail and problem-solving skills

Why You'll Love This Opportunity

• Comprehensive benefits package
• High-visibility role supporting key customer accounts
• Opportunity to work directly with company leadership
• Collaborative and team-oriented environment

Additional Requirements

• This is a fully onsite position
• Must successfully pass a background check and pre-employment drug screen
• Must be eligible to access export-controlled information (U.S. citizen, permanent resident/Green Card holder, asylee, or refugee)

Desired Skills and Experience

• Serve as a primary contact for assigned customer accounts
• Manage customer requests, quotes, order updates, and account activity
• Monitor and maintain customer portals
• Coordinate with production and operations teams to ensure customer needs are met
• Track open items and follow through to completion
• Enter and update account information within ERP and internal systems
• Communicate order status, changes, and updates to customers and internal teams
• Prioritize multiple requests while maintaining accuracy and attention to detail

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.