Customer Service Representative

LHH; Brookhaven (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Job summary

LHH is seeking a Customer Service Representative in Brookhaven, GA, to serve as the primary contact for agents, policyholders, and providers. You will handle inquiries, resolve issues, and deliver timely, high-quality customer support in a fast-paced environment.

The role emphasizes clear communication, empathy, and problem solving, with responsibilities across multi-channel inquiries, accurate record-keeping, and collaboration with internal teams to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Ideally 2+ years of office experience, including customer service.
• Insurance industry experience preferred.
• Recent graduates encouraged to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and written communication.
• Resolve issues and follow up to ensure customer satisfaction.
• Provide accurate information using product and policy knowledge.
• Build positive relationships with customers and internal stakeholders.
• Collaborate with internal teams to resolve issues efficiently.
• Document customer interactions and maintain accurate records.
• Manage multiple priorities while maintaining a high standard of service.

Skills

Customer service

Communication

Empathy

Problem-solving

Attention to detail

Time management

CRM systems

Education

High school diploma or equivalent

College coursework preferred

Job description

LHH is seeking a Customer Service Representative for one of our clients in Brookhaven, GA. This position is ideal for a service-oriented professional who thrives in a fast-paced environment and is committed to delivering high-quality customer experiences.

The Customer Service Representative will serve as a primary point of contact for agents, policyholders, and providers, handling inquiries, resolving issues, and ensuring professional and timely customer support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and written communication
• Resolve issues and follow up to ensure customer satisfaction
• Provide accurate information using product and policy knowledge
• Build positive relationships with customers and internal stakeholders
• Collaborate with internal teams to resolve issues efficiently
• Document customer interactions and maintain accurate records
• Manage multiple priorities while maintaining a high standard of service

Qualifications

• High school diploma or equivalent required; college coursework preferred
• Ideally 2+ years of office experience, including customer service
• Insurance industry experience preferred
• Recent and new college graduates are encouraged to apply.

Skills

• Strong customer service and communication skills
• Empathy, patience, and problem-solving ability
• Attention to detail and time management skills
• Experience with customer service systems and databases
• Ability to adapt in a high-volume, fast-paced environment

Location: Brookhaven, GA

Job Type: Onsite | Direct Hire | Full-Time

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.