Customer Service Representative

Herndon Family Agency - Farm Bureau Insurance; Brighton (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Life Insurance

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

The Herndon Family Agency - Farm Bureau Insurance in Brighton, Michigan is seeking a dedicated team member to provide exceptional service to clients. Responsibilities include updating policies, processing payments, and maintaining accurate records.

The ideal candidate should have a positive attitude, strong customer focus, and insurance experience is preferred. Join us and contribute to our family-owned agency’s mission of protecting families for over 25 years.

Qualifications

• Hold the insurance license required by your state or a willingness to take the state exam.
• Demonstrate strong customer focus and an excellent phone manner.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, follow-up skills, and the ability to handle difficult situations with customers.

Responsibilities

• Provide service to existing clients related to updating policies, taking payments, answering questions, and providing documentation.
• Work with new clients to understand their needs, gather necessary data, and provide quotes.
• Maintain records of customer interactions and transactions in the agency management system.

Skills

Strong customer focus

Excellent phone manner

Attention to detail

Technology and computer proficiency

Education

Insurance license required by state

Job description

Benefits

• Life Insurance
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Join our wonderful team at the Herndon Family Agency - Farm Bureau Insurance and help us continue to grow throughout Brighton, Livingston County, and Michigan! We are a family owned and operated insurance agency with over 25 years of experience protecting families from the risks of everyday life. The things we are looking for in our team members are:

• A positive can do attitude who can take charge
• Likes to have fun but also work hard
• Reliable and professional
• Insurance experience preferred

Responsibilities

Provide service to existing clients related to updating policies, taking payments, answering questions, and providing documentation.

Work with new clients or support a producer in an effort to understand their needs, gather necessary data, and provide quotes.

Set appointments, client calls, or support a producer to review existing policies.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Qualifications

Hold the insurance license required by your state or a willingness to take the state exam.

Demonstrate strong customer focus and an excellent phone manner.

Possess a sense of urgency, attention to detail, organization, multi-tasking, follow-up skills, and the ability to handle difficult situations with customers.

Technology and computer proficiency.