Customer Service Representative

Amy Baysinger Insurance Agency Inc; Rifle (CO); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Tuition assistance

Competitive salary

Opportunity for advancement

Wellness resources

Dental insurance

Vision insurance

Job Stability in a growing industry

Job summary

Amy Baysinger Insurance Agency Inc in Rifle, Colorado, is seeking a Customer Service Representative to ensure a positive customer experience. Responsibilities include answering inquiries, assisting with policy updates, and maintaining accurate records. Ideal candidates are detail-oriented, organized, and knowledgeable about insurance products. The position offers flexible work from home options and is integral to providing excellent service in a growing industry.

Qualifications

• Detail-oriented and friendly professional.
• Familiar with insurance products.
• Strong time management skills.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes and updating policies.
• Maintain detailed records of client interactions.

Skills

Knowledge of insurance products

Excellent customer service skills

Highly organized with strong time management skills

Education

High school diploma/GED required, Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Benefits

• Bonus based on performance
• Paid time off
• Training & development
• Tuition assistance
• Competitive salary
• Opportunity for advancement
• Wellness resources
• Company parties
• Dental insurance
• Vision insurance
• Benefits/Perks
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications

“This employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies and requires the successful completion of licensing requirements to solicit and service State Farm products.

Flexible work from home options available.