Client Services Specialist

Kamer Agency - Farm Bureau; Holland (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Health insurance

Paid time off

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Kamer Agency - Farm Bureau is looking for an Insurance Customer Service Representative. In this role, you'll provide exceptional service and support as the first point of contact for valued clients. Your duties will include assisting clients with inquiries, processing policy changes, and maintaining knowledge of insurance products.

We seek candidates with strong communication skills, proficiency in Microsoft Office, and a positive attitude. This is a great opportunity to work in a dynamic environment with room for advancement and a competitive salary.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Previous experience in customer service or insurance preferred.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Assist clients with inquiries regarding insurance policies and coverage options.
• Process policy renewals, changes, and claims efficiently.
• Provide exceptional customer service by addressing client concerns.

Skills

Strong communication skills

Proficiency in Microsoft Office Suite

Detail-oriented

Problem-solving abilities

Education

High school diploma or equivalent

Associate degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:

Join Kamer Agency - Farm Bureau as an Insurance Customer Service Representative, where you will be the first point of contact for our valued clients. Help us provide exceptional service and support in a dynamic environment that values teamwork and customer satisfaction.

Responsibilities:

• Assist clients with inquiries regarding insurance policies and coverage options.
• Process policy renewals, changes, and claims efficiently and accurately.
• Provide exceptional customer service by addressing client concerns and resolving issues.
• Maintain up-to-date knowledge of insurance products and industry trends.
• Collaborate with agents to ensure seamless communication and service delivery.
• Utilize CRM software to track interactions and manage client information.
• Educate clients on policy benefits and coverage details to enhance their understanding.
• Participate in ongoing training and development to improve service skills.

Requirements:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in customer service or insurance preferred.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with strong problem-solving abilities.
• Positive attitude and a passion for helping others.
• Insurance license preferred or willingness to obtain one.