Customer Service Representative

North Suburban Agencies; Coon Rapids (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading company is seeking a Commercial Insurance Customer Service Representative. In this role, you will be the key point of contact for clients, addressing inquiries and ensuring a positive customer experience. Responsibilities include establishing relationships, responding to inquiries, and assisting with policy updates. The ideal candidate will possess excellent communication skills, be detail-oriented, and proactive in problem-solving. This position offers competitive salary and benefits.

Qualifications

• Interest in marketing products based on customer needs.
• Ability to work in a team environment.

Responsibilities

• Establish customer relationships and follow up as needed.
• Respond promptly to inquiries via phone and email.
• Assist clients with policy changes and renewals.

Skills

Communication

Problem Solving

Detail Oriented

Job description

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Position Overview:

As a Commercial Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

Establish customer relationships and follow up with customers, as needed.

Responding promptly to customer inquiries via phone and email.

Providing information about insurance policies, coverage details, and claims processes.

Assisting clients with policy changes, updates, and renewals.

Investigating and resolving customer issues or concerns with empathy and professionalism.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal, and listening

People-oriented

Detail oriented

Proactive in problem-solving

Able to learn computer functions

Ability to work in a team environment