Customer Service Representative

Atrium Staffing; Bridgewater Township (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing is seeking a Customer Service Representative in New Jersey to support customer operations and order management. You will be the primary point of contact for customers, coordinating with sales, supply chain, and operations to ensure a high-quality service experience.

The role requires 2–5 years in customer service or related fields, plus familiarity with CRM and ERP systems and order-to-cash processes. Bilingual candidates (Spanish or French) are a plus.

Qualifications

• 2-5 years of experience in Customer Service, Supply Chain, Sales Support, or related customer-facing operations.
• Experience managing customer accounts and supporting order-to-cash processes.
• Familiarity with CRM platforms, ERP systems, and business applications.
• Strong understanding of supply chain and order fulfillment processes.

Responsibilities

• Serve as the primary point of contact for customer inquiries and account support activities.
• Manage customer interactions related to orders, shipments, pricing inquiries, and issue resolution.
• Deliver an exceptional customer experience by setting expectations and providing timely communication.
• Maintain accurate customer records and activity updates within CRM systems.
• Collaborate with internal teams including Sales, Operations, Supply Chain, and Shared Services to ensure customer needs are met.
• Support order management and customer service processes throughout the order-to-cash cycle.
• Monitor and resolve customer issues to minimize service disruptions.
• Identify opportunities to improve customer satisfaction and operational efficiency.
• Utilize performance metrics and KPIs to manage workload and achieve service goals.

Skills

Customer service

Order-to-cash

CRM platforms

ERP systems

Supply chain

Team collaboration

Education

High School Diploma

Tools

SAP

Salesforce Service Cloud

ERP systems

Job description

Client Overview:

A global industry-leading organization is seeking a Customer Service Representative to support customer operations and order management activities.

Salary/Hourly Rate:

$23/hr

Position Overview:

The Customer Service Representative serves as a key point of contact for customers, ensuring a high-quality service experience while partnering closely with sales, supply chain, and operations teams.

Responsibilities of the Customer Service Representative:

• Serve as the primary point of contact for customer inquiries and account support activities.
• Manage customer interactions related to orders, shipments, pricing inquiries, and issue resolution.
• Deliver an exceptional customer experience by setting expectations and providing timely communication.
• Maintain accurate customer records and activity updates within CRM systems.
• Collaborate with internal teams including Sales, Operations, Supply Chain, and Shared Services to ensure customer needs are met.
• Support order management and customer service processes throughout the order-to-cash cycle.
• Monitor and resolve customer issues to minimize service disruptions.
• Identify opportunities to improve customer satisfaction and operational efficiency.
• Utilize performance metrics and KPIs to manage workload and achieve service goals.

Required Experience/Skills for the Customer Service Representative:

• 2-5 years of experience in Customer Service, Supply Chain, Sales Support, or related customer-facing operations.
• Experience managing customer accounts and supporting order-to-cash processes.
• Familiarity with CRM platforms, ERP systems, and business applications.
• Strong understanding of supply chain and order fulfillment processes.

Preferred Experience/Skills for the Customer Service Representative:

• Bilingual in Spanish or French.
• Experience with SAP, Salesforce Service Cloud, or similar enterprise systems.

Education Requirements:

• High School Diploma or equivalent.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).