Customer Service Representative

iWorkforce Solutions; Lake Dallas (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Job summary

iWorkforce Solutions LP seeks a dedicated Customer Service Representative in Lake Dallas, Texas. The role involves delivering excellent customer service through efficient order processing and addressing client inquiries. Candidates should possess 3+ years of experience in customer service, with proficiency in invoicing and maintaining customer relationships.

This full-time position offers benefits such as Health, Dental, and Vision, and requires a positive attitude and good attendance.

Qualifications

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry.
• Ability to develop and maintain customer relationships.

Responsibilities

• Deliver excellent customer service through fast and accurate processing of orders.
• Assist clients with inquiries regarding pricing, products, and deliveries.
• Provide customer support over the phone, face-to-face, and via email.

Skills

Attention to detail

Time Management skills

Bilingual (English & Spanish)

Phone and Email Etiquette

Education

High School Diploma/GED

Bachelor's degree in Business, Communication, Marketing

Tools

CRM Systems

Microsoft Office

Job description

Job description:

• Full-Time, Monday-Friday
• Pay Rate: $18-20/hr
• 1st Shift: 8:00 am – 5:00 pm
• Benefits: Health, Dental, Vision

Looking for a Customer Service Representative with a positive mindset, capable of delivering excellent customer service through fast and accurate processing of orders. With the desire to grow professionally with networking and ongoing training opportunities. Assist clients with general inquiries regarding, but not limited to, pricing, products, inventory availability, delivery scheduling, order confirmations, invoicing, and collections.

Experience Desired

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry
• Able to develop and maintain customer relationships by creating and monitoring purchase orders, scheduling visits to the showroom, leading viewings & reservation of specific material slabs, solving customer issues, processing orders, scheduling material deliveries, and maintaining customer account receivables.
• Support the sales team by preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Provide customer support over the phone, face-to-face, and via email.
• Perform analysis in SAP as requested by the GM or Operations Manager
• Customer Service experience in construction, manufacturing, distribution, or a related industry experience

Must Have

• Attention to detail
• Phone and Email Etiquette
• Must work well alone and with others
• Time Management skills
• Good attendance and be on time

Education

• Required - High School Diploma/GED
• Desired - Bachelor's degree in Business, Communication, Marketing, or related fields.

Knowledge Required

• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
• CRM Systems
• Invoicing
• Order Entry
• Bilingual (English & Spanish), preferably

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification (Form I-9) upon hire. Completion of a background check and/or drug screening may be required as a condition of employment, in accordance with local laws and client requirements.