Customer Support Representative

Accentuate Staffing; Durham (NC); Hybrid; USD 40,000 - 50,000; Full time

Job summary

A global staffing agency is seeking a Customer Support Representative in Durham, NC. This hybrid role involves managing customer inquiries via phone and email, effectively processing orders, and communicating with various departments to ensure smooth operations. Candidates should have 2-4 years of relevant experience or a college degree, with knowledge of Microsoft Office and a willingness to communicate in English and ideally French or Spanish. A collaborative and efficient work ethic is essential.

Qualifications

• Preferred minimum 2 to 4 years of experience or a relevant college degree.
• Basic knowledge of Windows and Microsoft Office is required.
• Experience in retail/wholesale or service industry is preferred.

Responsibilities

• Input customer orders into the internal ERP system.
• Communicate with Sales, Operations, and Accounting departments.
• Resolve return requests, refunds, and credit memos.

Skills

Customer communication

Order processing

Time management

Problem-solving

Education

College degree or equivalent work experience

Tools

Microsoft Office

Windows operating system

Job description

Accentuate Staffing is currently recruiting for a hybrid Customer Support Representative for a global distributor in the area. The Customer Support Representative will act as the initial point of contact for customers over the phone and via email receive, investigate and respond to customers regarding accounts, products and shipments.

Responsibilities

• Input phone, email, and fax orders into internal ERP system
• Communicate with various departments (Sales, Operations, Accounting) on pricing, shipment details, and account setup to ensure successful order processing
• Resolve all return requests, refunds, and credit memos
• Expected to be ready to work and receive phone calls promptly at 8:00am
• Manage tasks in an efficient and successful manner to the degree required by seasonal volume
• Remain courteous and composed in all written and verbal communications
• Work efficiently on individual tasks while identifying departmental needs

Requirements

• Preferred minimum of 2 to 4 years workforce experience or college degree
• Basic knowledge of Windows operating system and Microsoft Office
• Preferred prior experience in retail/wholesale or service industry
• Experience with written and verbal communication in French or Spanish desirable
• Experience is a corporate setting is preferred