Customer Service Representative

Kelly Services; Brea (CA); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Retirement plan

Holiday pay

Transit benefit

Sick leave

Job summary

Kelly Services in Brea, CA is seeking a Customer Service Representative to handle incoming calls, process orders, and create cases in Microsoft Dynamics CRM, while resolving inquiries with accuracy.

The role requires 2+ years of customer service, a high school diploma, and experience with Microsoft Office, SAP, and Dynamics CRM, plus strong communication and problem-solving skills for a fast-paced environment.

Qualifications

• 2+ years of customer service experience in a service environment.
• High school diploma or equivalent; some college preferred.
• Experience with Microsoft Office, SAP, and Microsoft Dynamics CRM.
• Strong communication, listening, multitasking, and problem-solving skills.
• Positive, flexible, team-oriented, and able to work independently.
• Medical device/dental implant knowledge is a plus.
• Strong attention to detail with a commitment to maintaining <1% error rate.

Responsibilities

• Answer calls, take messages, and create CRM cases.
• Process orders and fulfill customer requests accurately.
• Research and resolve customer issues, escalating when needed.
• Maintain accurate customer and database information.
• Meet individual performance goals and team KPI targets.
• Participate in special projects as assigned.

Skills

Customer service

Microsoft Office

SAP

Microsoft Dynamics CRM

Communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Tools

Microsoft Office

SAP

Microsoft Dynamics CRM

Job description

Customer Service Representative (CSR)

Location: Brea, CA

Pay: $27/hour

Schedule: Monday-Friday (+ 1 day work from home) 8am-430pm

Training Schedule: 2 weeks at 6am-230pm

Type: Long-Term Temporary Assignment

Position Summary

We are seeking a customer-focused Customer Service Representative to handle incoming calls, process orders, create cases in Microsoft Dynamics CRM, and resolve customer inquiries and issues while maintaining accurate customer information.

Key Responsibilities

• Answer calls, take messages, and create CRM cases.
• Process orders and fulfill customer requests accurately.
• Research and resolve customer issues, escalating when needed.
• Maintain accurate customer and database information.
• Meet individual performance goals and team KPI targets.
• Participate in special projects as assigned.

Qualifications

• 2+ years of customer service experience in a service environment.
• High school diploma or equivalent; some college preferred.
• Experience with Microsoft Office, SAP, and Microsoft Dynamics CRM.
• Strong communication, listening, multitasking, and problem-solving skills.
• Positive, flexible, team-oriented, and able to work independently.
• Medical device/dental implant knowledge is a plus.
• Strong attention to detail with a commitment to maintaining less than a 1% error rate.

Ideal Candidate

The ideal candidate is a dependable, adaptable, and customer-focused professional who thrives in a fast-paced environment. You should be comfortable managing multiple priorities, communicating with customers and internal teams, learning new systems, and taking ownership of issues from start to resolution.

Benefits

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Kelly Services is proud to be an Equal Employment Opportunity and Affir... (full sentence omitted for brevity)

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.