Customer Service Rep

Kelly; Sterling (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement savings plan

Paid holidays

Transit spending account

Paid sick leave

Job summary

Kelly in Sterling, VA is seeking a dedicated Customer Service Representative for the second shift. You will be the vital link between customers and the company, handling inquiries, resolving issues, and supporting technicians.

This onsite role offers Monday-Friday schedule, 2:00 PM to 10:30 PM, pay of $22.50 per hour, and a comprehensive benefits package including medical, dental, vision, retirement savings, paid holidays and transit benefits.

Qualifications

• Strong background in customer service, preferably in a call/contact center environment.
• Ability to multitask and stay detail-oriented in a fast-paced setting.
• Excellent communication skills with confidence in interacting with both clients and technicians.
• Strong critical thinking and proactive problem-solving.

Responsibilities

• Serve as a liaison for customers regarding service, product inquiries, and problem resolution.
• Efficiently manage a high volume of tickets, demonstrating excellent time management and prioritization.
• Partner closely with a designated team member to support daily operations, ensuring smooth workflow.

Skills

Customer service

Call center experience

Multitasking

Communication skills

Problem solving

Job description

Description

Customer Service Representative (CSR) - Second Shift (B)

Location: Sterling, VA (Onsite)

Schedule: Monday-Friday, 2:00 pm-10:30 pm

Pay: $22.50/hr

About the Role:
We are seeking a dedicated Customer Service Representative to join our Contact Center team. In this role, you'll be the vital link between our customers and our business, providing outstanding service and solutions to every inquiry.

Key Responsibilities:

• Serve as a liaison for customers regarding service, product inquiries, and problem resolution.
• Efficiently manage a high volume of tickets, demonstrating excellent time management and prioritization.
• Partner closely with a designated team member to support daily operations, ensuring smooth workflow.

Requirements:

• Strong background in customer service, preferably in a call/contact center environment.
• Proven ability to multitask and remain detail-oriented in a fast-paced setting.
• Exceptional communication skills with confidence in interacting with both clients and technicians.
• Strong critical thinking skills and ability to tackle challenges proactively.

Why Join Us?

• Competitive pay
• Consistent second shift schedule - no weekends!
• Opportunity to grow with a supportive team

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.