Customer Service Representative

Weathers Hardware & Appliance Co.; Boaz (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible Scheduling

Growth opportunities

Great working environment

Job summary

Weathers Hardware & Appliance Co. is seeking a Customer Service Representative to join our team. You will be the main point of contact for client support calls, handle service requests and resolve customer complaints with courtesy.

Ideal candidates are self-motivated, energetic, fluent in Spanish, with strong written and verbal communication skills and solid data entry abilities. You will receive calls, process work orders, and contribute to a positive, growth-oriented workplace.

Qualifications

• Minimum two years admin experience
• Fluent in Spanish
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Skills

Administrative experience

Spanish fluency

Communication skills

Data entry

Positive attitude

Team player

Job description

Benefits:

401(k)

Health insurance

Paid time off

Job Summary

Weathers Hardware & Appliance Co. is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

Receive incoming calls in a professional and courteous manner

Perform marketing and sales functions to sell additional work and earn business

Complete work orders, return customer calls, and respond to customer complaints

Perform other duties as needed which may include cross-training in related positions

Qualifications:

Minimum two years admin experience

Fluent in Spanish

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

Benefits/Perks

Flexible Scheduling

Growth and Career Advancement Opportunities

Great Working Environment