NOW HIRING - CUSTOMER SERVICE REPRESENTATIVE (CSR) - admin / office - administrative job employment

NYWDS; Sacramento (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Leading Print Partner in Sacramento, CA is seeking a capable Customer Service Representative to join our fast-paced print environment. You will handle customer inquiries, process orders, and coordinate with estimating, prepress, production, and shipping to ensure on-time delivery.

The ideal candidate has excellent communication, strong organization, and attention to detail, with willingness to learn printing terminology and processes.

Qualifications

• Experience in printing industry is a plus but not required.
• PrintSmith Vision experience a plus.
• Excellent written and verbal communication skills.
• Strong computer skills, including Microsoft Office and email.
• Exceptional attention to detail, organization, and follow-through.
• Ability to multitask, prioritize responsibilities, and work under pressure.
• Strong problem-solving skills and a customer-focused attitude.
• Must be dependable, punctual, and professional.
• Ability to work independently and collaboratively with multiple departments.
• Willingness to learn printing terminology, processes, and production requirements.

Responsibilities

• Serve as the primary point of contact for customers, providing professional and timely assistance.
• Respond promptly to customer inquiries via phone and email.
• Process customer orders and ensure all job specifications and details are accurate.
• Coordinate with estimating, prepress, production, and shipping departments to ensure jobs are completed accurately and on schedule.
• Monitor job progress and proactively communicate updates to customers.
• Assist customers with quotes, order status, delivery schedules, and general questions.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records, order information, and documentation.
• Manage multiple priorities while meeting deadlines.
• Perform additional administrative and customer service duties as needed.

Skills

Customer support

Communication

Organizational skills

Multitasking

Problem solving

Tools

PrintSmith Vision

Microsoft Office

Job description

NOW HIRING – CUSTOMER SERVICE REPRESENTATIVE (CSR) - admin / office - administrative job employment

Leading Print Partner is seeking a professional, dependable, and detail-oriented Customer Service Representative (CSR) to join our team. We are looking for someone with excellent communication skills, strong organizational abilities, and a commitment to providing outstanding customer service in a fast-paced commercial printing environment.

Previous printing industry experience is a plus but not required. We are willing to train the right candidate.

Job Responsibilities

• Serve as the primary point of contact for customers, providing professional and timely assistance.
• Respond promptly to customer inquiries via phone and email.
• Process customer orders and ensure all job specifications and details are accurate.
• Coordinate with estimating, prepress, production, and shipping departments to ensure jobs are completed accurately and on schedule.
• Monitor job progress and proactively communicate updates to customers.
• Assist customers with quotes, order status, delivery schedules, and general questions.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records, order information, and documentation.
• Manage multiple priorities while meeting deadlines.
• Perform additional administrative and customer service duties as needed.

Job Requirements

• Printing industry experience is a plus but not required.
• Experience with PrintSmith Vision is a plus.
• Excellent written and verbal communication skills.
• Strong computer skills, including Microsoft Office and email.
• Exceptional attention to detail, organization, and follow-through.
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure.
• Strong problem-solving skills and a customer-focused attitude.
• Must be dependable, punctual, and professional.
• Ability to work independently and collaboratively with multiple departments.
• Willingness to learn printing terminology, processes, and production requirements.

What We're Looking For

A motivated, organized, and proactive individual who takes ownership of their responsibilities and understands the importance of accuracy, communication, and customer satisfaction.

The ideal candidate is a team player who can manage multiple customer accounts and projects while maintaining a positive, professional attitude.

Join the LPP Team!

Leading Print Partner is an Equal Opportunity Employer.