Customer Service Representative / Digital Key Operator

Alphagraphicsfranchise; West Jordan (UT); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Opportunity for advancement

Paid time off

Career advancement

Job summary

A leading printing and shipping company is seeking a full-time Customer Service Representative (CSR) in West Jordan, Utah. This role focuses on building relationships with customers, addressing their needs, and ensuring high-quality service. Ideal candidates will have strong communication skills and experience in customer service. The position offers competitive compensation, health insurance, and opportunities for career development in a collaborative environment.

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and contribute to success.
• Critical thinking to compare solutions and approaches.

Responsibilities

• Serve as the primary internal representative of the organization.
• Communicate customer requirements to the support team.
• Confer with customers to provide information about products or services.
• Relay customer requirements to the support team per policy.
• Take orders, provide information, and handle billing details.
• Attract potential customers by answering questions and suggesting products.

Skills

Relationship building

Customer service

Critical thinking

Communication skills

Desire to help people

Job description

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off

BENEFITS/PERKS

• Competitive Compensation
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

COMPANY OVERVIEW

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast‑paced team that is fully invested in the success of our company, and we value contributions from each team member.

WHAT WE EXPECT OF YOU

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in person to provide information about products or services, take and enter orders, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

WHAT YOU BRING TO THE TABLE

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated Alphagraphics, Inc. franchisee. If hired, Franchisee will be your employer, not Alphagraphics International, Inc. or any of its affiliates or any other franchisees.