Customer Service Representative

Marmon Foodservice Technologies; Brooklyn Park (MN); On-site; USD 40,000 - 52,000; Full time

Job summary

Marmon Foodservice Technologies is seeking a Customer Service Representative (CSR) to deliver outstanding support via phone, email, and other channels. You will process orders, assist with equipment and parts identification, provide pricing and availability, manage backorders, and help customers become self-sufficient through available technology.

The CSR serves as a frontline resource for equipment manufacturers and customers, collaborating with sales and service teams to ensure accurate,

Qualifications

• High school diploma or equivalent required or preferred.
• 2–4 years of customer service experience in a service center environment.
• Strong communication, listening, and problem-solving skills.
• Proficiency with Microsoft Excel, Word and PowerPoint; familiarity with PeopleSoft is a plus.

Responsibilities

• Answer customer phone calls, emails, and other communications.
• Support Key Account Specialists with day-to-day customer operations.
• Assist with customer, sales manager, and key account reporting needs.
• Follow up on unresolved issues, backorders, part inquiries, and order concerns.
• Process incoming orders.
• Communicate customer trends and issues to leadership.
• Escalate issues as appropriate.
• Support company mission, vision, and performance objectives.

Skills

Communication

Problem-solving

Multitasking

Organization

Listening

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

PeopleSoft

Job description

The Customer Service Representative (CSR) is responsible for delivering exceptional customer satisfaction by responding to inquiries via phone, email, and other communication channels. The role processes orders, assists with equipment and parts identification, provides pricing and availability information, manages backorders, and helps customers become more self-sufficient through available technology. The CSR serves as a trusted frontline resource for equipment manufacturers and customers.

Key Responsibilitie

• sAnswer customer phone calls, emails, and other communications
• .Support Key Account Specialists with day-to-day customer operations
• .Assist with customer, sales manager, and key account reporting needs
• .Follow up on unresolved issues, backorders, part inquiries, and order concerns
• .Process incoming orders
• .Communicate customer trends and issues to leadership
• .Escalate issues as appropriate
• .Support company mission, vision, and performance objectives

Qualificatio

• nsHigh school diploma or equivalent preferre
• d.2–4 years of customer service experience in a service center environmen
• t.Strong communication, listening, and problem-solving skill
• s.Strong Microsoft Excel, Word, and PowerPoint skill
• s.Experience with internet navigation; PeopleSoft experience is a plu
• s.Strong organizational and multitasking capabilit