Customer Service Representative

FF Inc; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive team-oriented environment

Job summary

FF Inc is seeking a reliable full-time Customer Service Representative in Baltimore, MD. In this role, you'll greet customers, assist with inquiries, resolve issues, and maintain a supportive and organized workspace. Ideal candidates are friendly, patient, and possess strong verbal communication skills. A positive attitude is essential as you navigate various customer needs. The position offers competitive pay, comprehensive training, and opportunities for advancement in a collaborative, team-oriented environment.

Qualifications

• Strong verbal communication and interpersonal skills are essential.
• Ability to handle customer concerns with problem-solving and empathy.
• Prior customer service experience is preferred but not required.

Responsibilities

• Greet customers and provide friendly assistance in person or over the phone.
• Answer questions about products, services, and policies.
• Help resolve customer concerns and issues when needed.
• Process transactions, orders, and account updates as necessary.
• Document customer interactions accurately in the CRM system.

Skills

Strong verbal communication

Interpersonal skills

Problem-solving

Customer service skills

Time management

Job description

About the Position

We are seeking a reliable, customer‑focused Customer Service Representative to join our team full‑time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and is looking for a stable, long‑term opportunity with room to grow.

Location

Baltimore, MD

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escape issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow‑up
• Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem‑solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

Who Thrives in This Role

This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

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