Customer Service Representative

America's Floor Source; Northbrook (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

America's Floor Source is hiring a Customer Service Representative in Northbrook, IL. You will handle inquiries by phone, email, and chat, and coordinate with field service teams on warranty issues.

The role focuses on resolving problems, processing orders, and maintaining customer records with accuracy, contributing to high customer satisfaction in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Experience in telephone customer service and problem resolution.
• Ability to work in a fast-paced environment with a positive attitude.
• Strong organizational and multitasking skills.

Responsibilities

• Answering customer inquiries via phone, email, and chat in a timely and professional manner.
• Interacting with field service technicians, installers, superintendents regarding warranty issues.
• Resolving customer issues and complaints with empathy and efficiency.
• Processing customer orders and managing customer accounts.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Telephone customer service

Problem resolution

Fast-paced environment

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Nbrk, IL - Retail Active Full-Time Team Member Northbrook, IL, US

Salary Range: $24.00 To $27.00 Annually

About the Role:

We are seeking a highly motivated and skilled Customer Service Representative to join our team in the Consumer Support Services industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main objective will be to ensure customer satisfaction by addressing inquiries and resolving issues in a timely and efficient manner. You will be the first point of contact for our customers and will play a crucial role in maintaining our company's reputation for excellent customer service.

Minimum Qualifications:

• Excellent verbal and written communication skills
• Proven experience in telephone customer service and problem resolution
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Strong organizational and multitasking skills

Preferred Qualifications:

• Experience in the Consumer Support Services industry
• Exceptional organizational skills and attention to detail
• Strong computer skills (proficient user of Microsoft Office Suite: Word, Excel)

Responsibilities:

• Answering customer inquiries via phone, email, and chat in a timely and professional manner
• Interacting with field service technicians, installers, superintendents regarding warranty issues.
• Resolving customer issues and complaints with empathy and efficiency
• Processing customer orders and managing customer accounts
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other departments to ensure customer satisfaction

As a Customer Service Representative, you will utilize your exceptional verbal and written communication skills to provide outstanding customer service. Your ability to work in a fast-paced environment while maintaining a positive attitude will be crucial in ensuring customer satisfaction. You will use your problem resolution skills to address customer inquiries and complaints, and your organizational and multitasking skills to process orders and manage customer accounts. Additionally, your fluency in multiple languages, if applicable, will be an asset in providing exceptional service to our diverse customer base.