Customer Experience Specialist - Hybrid (Baltimore)

GetJobSmart; Baltimore (MD); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Birch Summit in Baltimore, MD is seeking a Customer Service Representative to join our growing tech team. This full-time role focuses on handling inquiries, resolving issues, processing orders, and recommending products to meet customer needs.

You'll work from our Baltimore office, collaborating with a close-knit team to deliver outstanding service. A bachelor's degree is required, with 2–5 years in the industry; remote work or flexible hours may be considered.

Qualifications

• 2–5 years of experience in customer service
• Proficient with CRM systems and data analysis tools
• Strong communication and teamwork skills

Responsibilities

• Handle customer inquiries and resolve issues to ensure satisfaction
• Process orders and provide product recommendations based on customer needs
• Maintain accurate customer records in the CRM system and collaborate with the team

Skills

Customer service experience

CRM software

Data analysis

Excellent communication

Teamwork

Education

Bachelor's degree

High school diploma or equivalent

Tools

Project management software

Job description

Birch Summit in Baltimore, MD is seeking a Customer Service Representative to join our growing tech team. This full-time role focuses on handling inquiries, resolving issues, processing orders, and recommending products to meet customer needs.

You'll work from our Baltimore office, collaborating with a close-knit team to deliver outstanding service. A bachelor's degree is required, with 2–5 years in the industry; remote work or flexible hours may be considered.