Customer Service Representative

Lockheed Martin Corporation; Baltimore (MD); On-site; USD 73,000 - 106,000; Full time

Job summary

Lockheed Martin Corporation in Baltimore, MD seeks a Customer Service Representative to own demand generation end-to-end and help build the company's reputation in a crowded market. This role offers $73,000 - $106,000 a year, mentorship, autonomy, and a clear growth runway.

The position includes tuning campaigns, reporting ROI, and maintaining a pipeline year-round, with collaboration across teams to ensure client success and reference ability.

Qualifications

• Adaptability and resilience when facing shifting requirements.
• Demonstrated knack for making the joyfully-rigorous feel manageable.
• Proven follow-through, measured in shipped things rather than good intentions.
• The kind of reliability that earns you the hard assignments.
• Hands-on Customer Retention experience that survives a whiteboard interview.

Responsibilities

• Tune the ad creative until the sales marketing cost-per-lead drops.
• Report on attribution and channel ROI to inform the budget cycle.
• Own the post-sale check-in that turns clients into references.
• Build the campaign calendar that keeps Baltimore, MD pipeline full year-round.
• Drive upsell and renewal conversations with existing Lockheed Martin accounts.
• Support mid-level account executives with prospecting and follow-up strategy.

Skills

Adaptability

Resilience

Follow-through

Reliability

Customer retention

Job description

Own demand generation end to end as the Customer Service Representative who builds Lockheed Martin's reputation in a crowded market. At $73,000 - $106,000, this Customer Service Representative seat rewards 5+ years in sales marketing with autonomy, mentorship, and a long runway for growth.

Key Responsibilities

• Tune the ad creative until the sales marketing cost-per-lead drops
• Report on attribution and channel ROI to inform the $73,000 - $106,000 budget cycle
• Own the post-sale check-in that turns clients into references
• Build the campaign calendar that keeps Baltimore, MD pipeline full year-round
• Drive upsell and renewal conversations with existing Lockheed Martin accounts
• Support mid-level account executives with prospecting and follow-up strategy

What You'll Bring

• Adaptability and resilience when facing shifting requirements
• Demonstrated knack for making the joyfully-rigorous feel manageable
• Proven follow-through, measured in shipped things rather than good intentions
• The kind of reliability that earns you the hard assignments
• Hands-on Customer Retention experience that survives a whiteboard interview

Since day one, Lockheed Martin has been on a solutions-focused mission to reshape sales marketing from its base in Baltimore, MD. We hire proudly-imperfect people, get out of their way, and let the Net Promoter Score results speak.

We pair $73,000 - $106,000 with a seasoned mentor, so your Innovation sharpens fast while the benefits quietly take care of everything else.

This req breathes: refreshed hours ago and still very much alive.