Customer Service Representative

Energy Innovation Corp; Gaithersburg (MD); On-site; USD 76,000 - 104,000; Part time

Job summary

Lockheed Martin in Gaithersburg, MD is seeking a part-time Customer Service Representative to drive top-of-funnel activities, coordinate customer journeys, and support sales with strategic communication. The role emphasizes mentoring, growth opportunities, and flexible options including remote-friendly arrangements.

The position offers a competitive compensation package and a clear path for skill development within a world-class technology environment.

Qualifications

• Must be able to deliver outcomes in a part-time role.
• Ability to manage stakeholders’ expectations.
• Strong written communication including meeting notes.
• Experience with Jira Service Management and a growth mindset.
• Excellent communication across email, calls, and in-person meetings.
• Proven track record under deadline pressure.

Responsibilities

• Script webinars to generate top-of-funnel leads.
• Conduct discovery calls to uncover needs and budget.
• Integrate customer journey mapping with omnichannel support.
• Conduct market research on sales marketing trends.
• Assess on calls and adapt closing strategy.
• Develop territory plans for Gaithersburg, MD.
• Grow brand awareness via leadership and public speaking.

Skills

Communication

Public Speaking

Teamwork

Tools

Jira Service Management

Job description

This mid-level Customer Service Representative role exists because Lockheed Martin is done leaving Gaithersburg revenue on the table. At Lockheed Martin, a part-time Customer Service Representative earns $76,000 - $104,000, owns meaningful projects, and grows with a team that ships fast.

Key Responsibilities

• Script the webinar that fills the sales marketing top of funnel
• Run discovery calls that uncover budget without asking for it
• Wire Customer Journey Mapping and Omnichannel Support together so marketing hands sales clean leads
• Conduct market research to uncover trends shaping the sales marketing space
• Read the room on every mid-level call and adjust the close
• Build territory plans that maximize coverage across Gaithersburg, MD
• Grow brand awareness through People Management and Public Speaking initiatives

What You'll Bring

• Comfort being accountable for a hardworking outcome in a part-time role
• Demonstrated knack for making the deeply-bought-in feel manageable
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Real Jira Service Management chops, plus the Empathy curiosity to keep growing
• Confident communicator across email, calls, and in-person meetings
• Track record that proves you can underdog-spirited ship under deadline pressure

Think of Lockheed Martin as the empathy-led engine behind some of the most trusted sales marketing products on the market. We swap Customer Journey Mapping and Empathy tips over lunch because nobody here pretends to know it all.

Our $76,000 - $104,000 package travels with real mentorship, a growth ladder you can see, and the flexibility to clock in from Gaithersburg or home.

The req cycled to active again moments ago for the Gaithersburg office.