Customer Service Representative

gobravvo; Village of Garden City (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Unlimited commission potential

Performance bonuses

PTO

Health, dental, and vision insurance

Retirement plan options

Professional growth opportunities

Job summary

gobravvo is hiring a Customer Service Representative (CSR) in New York to deliver value-based service in the insurance sector.

The role focuses on proactive communication, relationship building, and efficient issue resolution, with comprehensive training provided to those new to insurance.

Qualifications

• Bilingual English/Spanish skills strongly preferred but not mandatory.
• Exceptional interpersonal, written, and verbal communication abilities.
• Demonstrated people-oriented approach with strong organizational skills.
• Self-motivated and detail-oriented, with a proactive problem-solving mindset.
• Dedication to outstanding customer service and achieving accurate, timely results.

Responsibilities

• Establish and nurture relationships with clients by providing ongoing communication and proactive support.
• Deliver prompt, accurate, and courteous customer service, including handling inquiries about insurance offerings, eligibility, coverage options, policy changes, transfers, claims, and billing matters.
• Educate clients through a needs-based review process, ensuring they are informed about available insurance solutions tailored to their needs.
• Maintain a high standard of professionalism, work ethic, and commitment to daily success.
• Collaborate with team members to ensure a seamless and positive customer experience throughout all interactions.
• Prepare and submit timely activity and progress reports to management as required.
• Stay informed about changes in insurance products, licensing requirements, and industry developments through ongoing education and training.

Job description

Customer Service Representative (CSR) - Summary

The Customer Service Representative (CSR) position offers an excellent opportunity for individuals passionate about delivering exceptional support and value-based service to clients in the insurance sector. As a pivotal member of the team, the Customer Service Representative will play a key role in ensuring client satisfaction through proactive communication, relationship building, and efficient problem resolution. This role is open to candidates who may not have prior insurance experience, as comprehensive training will be provided to those with the right skills and a strong commitment to professional growth.

Working as a Customer Service Representative provides the chance to develop valuable industry knowledge and contribute to the success of a reputable insurance agency. Team members enjoy a supportive work environment that encourages personal and professional development, making this position ideal for driven individuals seeking meaningful career advancement. The role is available on a full-time basis and offers a rewarding path for those who thrive in dynamic, client-focused settings.

Positioned in a region known for its vibrant community and professional opportunities, this Customer Service Representative role allows employees to grow their careers while serving clients with integrity and dedication.

Duties & Responsibilities

• Establish and nurture relationships with clients by providing ongoing communication and proactive support.
• Deliver prompt, accurate, and courteous customer service, including handling inquiries about insurance offerings, eligibility, coverage options, policy changes, transfers, claims, and billing matters.
• Educate clients through a needs-based review process, ensuring they are informed about available insurance solutions tailored to their needs.
• Maintain a high standard of professionalism, work ethic, and commitment to daily success.
• Collaborate with team members to ensure a seamless and positive customer experience throughout all interactions.
• Prepare and submit timely activity and progress reports to management as required.
• Stay informed about changes in insurance products, licensing requirements, and industry developments through ongoing education and training.

Salary & Benefits

• Competitive base salary with unlimited commission potential.
• Performance-based bonuses.
• PTO (Paid Time Off) for vacation and personal needs.
• Comprehensive health, dental, and vision insurance plans.
• Retirement plan options for long-term financial security.
• Opportunities for professional growth and advancement within the organization.
• Valuable hands-on experience in the insurance industry.

Qualifications & Requirements

• Bilingual English/Spanish skills strongly preferred but not mandatory.
• Exceptional interpersonal, written, and verbal communication abilities.
• Demonstrated people-oriented approach with strong organizational skills.
• Self-motivated and detail-oriented, with a proactive problem-solving mindset.
• Dedication to outstanding customer service and achieving accurate, timely results.
• Ability to work effectively in a collaborative, team-driven environment.
• Aptitude for learning and utilizing computer systems and software relevant to the role.
• Ability to manage multiple tasks and responsibilities simultaneously.
• Willingness and ability to obtain Property & Casualty and Life & Health licenses as required by the role.
• Commitment to ongoing learning, including staying current with industry changes and licensing requirements.

Ideal Candidate Snapshot

• An energetic, motivated self-starter who thrives in a fast-paced service environment.
• Values accuracy and timeliness in all work performed.
• Approaches challenges with a positive, solution-oriented attitude.
• Displays pride in delivering exceptional service and building lasting client relationships.
• Shows adaptability and eagerness to expand knowledge and skills within the insurance industry.
• Possesses a strong sense of initiative and responsibility towards both clients and the organization.

Other Relevant Information

• This position is with an independent contractor agent and not directly with the larger insurance company. Employees must meet applicable licensing and training requirements.
• Employment is contingent upon successful completion of all required certifications and training programs.
• Agents are independent contractors who hire and manage their own staff. Employees are not considered employees of the insurance company itself.
• We are an Equal Opportunity Employer and encourage applications from all qualified individuals regardless of background or experience.