Customer Service Representative (CSR)

TRC Talent Solutions; Columbia (SC); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Training and professional development

Advancement opportunities

Supportive team environment

Résumé du poste

gobravvo is seeking a Customer Service Representative (CSR) in Columbia, SC to deliver accurate information on member healthcare benefits and account details. This full-time role involves handling inquiries via phone, email, and chat with a focus on confidentiality and high-quality service.

You will research and resolve issues, explain policies clearly, update member data across systems, and strive to exceed quality and productivity benchmarks while growing your healthcare knowledge and customer

Qualifications

• Experience in customer service, call center, healthcare, insurance, or related fields preferred.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and organizational abilities.
• Comfortable operating computers and navigating multiple systems simultaneously.
• Keen attention to detail and commitment to accuracy.
• Ability to handle confidential and sensitive information with professionalism.
• Demonstrated ability to remain composed and helpful in challenging situations.
• Effective collaboration in a fast-paced, team-oriented environment.

Responsabilités

• Respond to member questions and provide assistance via phone, email, and other communication platforms.
• Assist members with inquiries about healthcare benefits, coverage options, and available services.
• Research and resolve customer concerns, offering timely and accurate solutions.
• Clearly explain healthcare policies, procedures, and benefits to members.
• Access and update member information using multiple computer systems.
• Document customer interactions and account updates with precision and clarity.
• Identify issues that require further assistance and escalate them appropriately.
• Maintain strict confidentiality when handling sensitive member information.
• Meet established quality, productivity, and customer service benchmarks.
• Provide patient, empathetic, and professional service at all times.

Connaissances

Customer service

Communication skills

Active listening

Problem solving

Attention to detail

Confidentiality

Multitasking

Team collaboration

Adaptability

Empathy

Outils

CRM systems

Email

Chat platforms

Description du poste

The Customer Service Representative (CSR) is a vital member of the healthcare support team, responsible for delivering exceptional service and accurate information to members regarding their healthcare benefits, coverage, and account details. This full-time opportunity is based in Columbia, SC, where you will enjoy working in a community known for its friendly atmosphere and diverse professional environment. As a CSR, you will play a key role in addressing member inquiries, resolving concerns, and ensuring a positive experience with the organization’s healthcare services. This role is ideal for individuals passionate about helping others, adept at problem-solving, and committed to upholding professional standards of customer service.

As a Customer Service Representative (CSR), you will interact with members through various communication channels, including phone, email, and chat. The position demands strong attention to detail, the ability to research and resolve issues efficiently, and the capability to communicate complex healthcare information in a clear and compassionate manner. You will be tasked with maintaining confidentiality, updating account information using multiple systems, and adhering to established quality and productivity standards. This role offers the opportunity to develop a robust understanding of the healthcare industry while enhancing your customer service and communication skills.

Those in the Customer Service Representative (CSR) position may be considered for advanced responsibilities, such as handling escalated cases or more complex member issues, depending on experience and performance. The organization values professional growth and offers a supportive team environment, making it an excellent choice for individuals seeking to build a long‑term career in healthcare customer support.

Customer Service Representative (CSR) - Summary

• Serve as the first point of contact for members seeking information or assistance with healthcare benefits and services.
• Provide professional, courteous, and efficient customer service through various channels.
• Contribute to the organization’s mission by ensuring members receive accurate, timely, and confidential support.

Duties & Responsibilities

• Respond to member questions and provide assistance via phone, email, and other communication platforms.
• Assist members with inquiries about healthcare benefits, coverage options, and available services.
• Research and resolve customer concerns, offering timely and accurate solutions.
• Clearly explain healthcare policies, procedures, and benefits to members.
• Access and update member information using multiple computer systems.
• Document customer interactions and account updates with precision and clarity.
• Identify issues that require further assistance and escalated them appropriately.
• Maintain strict confidentiality when handling sensitive member information.
• Meet established quality, productivity, and customer service benchmarks.
• Provide patient, empathetic, and professional service at all times.

Salary & Benefits

• Competitive hourly compensation, commensurate with experience and role complexity.
• Opportunity to gain valuable experience in a reputable healthcare organization.
• Potential for advancement to more complex roles within customer service.
• Supportive work environment with access to training and professional development.

Qualifications & Requirements

• Previous experience in customer service, call center, healthcare, insurance, or related fields preferred.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and organizational abilities.
• Comfortable operating computers and navigating multiple systems simultaneously.
• Keen attention to detail and commitment to accuracy.
• Ability to handle confidential and sensitive information with professionalism.
• Demonstrated ability to remain composed and helpful in challenging situations.
• Effective collaboration in a fast‑paced, team‑oriented environment.

Ideal Candidate Snapshot

• Genuinely enjoys assisting others and resolving problems with empathy and patience.
• Possesses a positive, can‑do attitude and a dedication to delivering high‑quality customer experiences.
• Quick learner who adapts well to new processes and technologies.
• Demonstrates reliability, punctuality, and a strong sense of responsibility.
• Open to feedback and committed to continuous improvement.

Other Relevant Information

• This Customer Service Representative (CSR) position is an entry point to a rewarding career path in healthcare customer support.
• Employees may be considered for advancement to roles handling more complex or escalated inquiries based on experience and performance.
• The organization fosters an inclusive, collaborative, and professional environment where all team members are valued and respected.
• Working in Columbia, SC, provides access to a vibrant community and opportunities for professional connection and growth.