Patient Services Representative

gobravvo; Sandy Springs (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Contract-based employment

Dynamic healthcare setting

Job summary

TRC Talent Solutions is seeking a Patient Services Representative in Atlanta, GA on a contract basis. The role focuses on serving as the first point of contact for patients, delivering accurate information, and guiding inquiries through phone, email, and text while using Salesforce for status tracking.

The ideal candidate has a high school diploma, excellent communication, top-notch organization, and comfort handling high volumes in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and familiarity with Salesforce or other CRM tools preferred

Responsibilities

• Handle high volume inquiries via phone, email, and other channels
• Respond promptly and professionally with clear guidance
• Conduct follow-up communications and monitor patient status in internal systems like Salesforce
• Resolve issues such as delivery delays or data inaccuracies
• Escalate complex or urgent matters appropriately
• Document all interactions and maintain patient records

Skills

Customer service

Communication

Organization

Education

High school diploma

Tools

Salesforce

Microsoft Office

Job description

The role of a Patient Services Representative is an essential position in healthcare operations, serving as the primary point of contact for patients and their families. As a Patient Services Representative, you will be responsible for facilitating clear communication, providing timely support, and ensuring an exceptional patient experience. This position is critical for maintaining smooth operations within a healthcare organization, with a focus on professionalism, empathy, and attention to detail. Employment for this role is on a contract basis in Atlanta, GA, and offers a rewarding opportunity to make a positive impact on patient care every day.

As a Patient Services Representative, your main responsibility is to handle all patient inquiries via phone, email, and other communication channels. You will be entrusted with the task of responding promptly and professionally to patient questions, offering clear guidance, and ensuring that patients receive accurate information regarding their services. Additionally, you will be required to conduct follow-up communications, monitor patient status using internal software systems such as Salesforce, and proactively resolve any potential issues that may arise. This position demands a high level of organizational skill, the ability to manage a significant volume of interactions, and the capability to work independently in a dynamic environment.

Patient Services Representatives are expected to handle a variety of administrative tasks, which include data entry, updating patient records, and documenting all interactions for quality assurance and compliance purposes. The ability to elevate urgent or complex matters to the appropriate team members is vital to ensure that every patient receives the care and attention they need. The role also includes collaborating with internal teams to address and resolve delivery delays, incorrect information, or any challenges related to patient services and device status.

This position requires a high school diploma or equivalent, along with strong interpersonal and customer service skills. The ideal candidate for this role is someone who communicates clearly and professionally, both verbally and in writing. Patient Services Representatives must also be proficient in Microsoft Office and familiar with customer relationship management (CRM) tools, with a preference for experience using Salesforce. Attention to detail, accurate data entry skills, and the ability to maintain professionalism while managing competing priorities are essential attributes for success in this role.

Working as a Patient Services Representative in Atlanta, GA, offers the advantage of joining a thriving healthcare community in a major metropolitan area known for its diverse population and robust healthcare infrastructure. This contract position provides an excellent opportunity to develop valuable skills and gain experience in a fast-paced healthcare environment, while directly supporting patient well-being and satisfaction.

The role of a Patient Services Representative is well-suited for individuals who are adaptable, patient-focused, and dedicated to maintaining a positive and productive work environment. If you are looking for a meaningful career where you can make a difference in the lives of others while developing your professional skills, we encourage you to apply for this contract opportunity in Atlanta, GA.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Patient Services Representative - Summary

• Primary point of contact for patients and families regarding healthcare services
• Ensures timely and professional communication via multiple channels
• Maintains accurate records and supports administrative processes

Duties & Responsibilities

• Manage high volume of incoming and outgoing calls with professionalism
• Respond to patient inquiries through email and text
• Conduct post-shipment follow-up calls and monitor device status using Salesforce
• Identify and resolve issues such as delivery delays or data inaccuracies
• Escalate complex or urgent matters appropriately
• Document all interactions and maintain patient records

Salary & Benefits

• Competitive hourly pay
• Contract-based employment opportunity
• Opportunity to work in a dynamic healthcare setting

Qualifications & Requirements

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and familiarity with Salesforce or other CRM tools preferred

Ideal Candidate Snapshot

• Patient-focused and adaptable
• Professional demeanor with strong customer service orientation
• Able to work independently and as part of a team
• Handles high volume of interactions with accuracy and care

Other Relevant Information

• Based in Atlanta, GA, a city known for its vibrant healthcare sector
• Contract position offers experience in healthcare administration
• Supportive, inclusive work environment with a focus on patient care