Customer Service Representative

Charles-Knuth---State-Farm-Agency; Ann Arbor (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Advancement opportunities

Job summary

Charles Knuth - State Farm in Ann Arbor, MI, is seeking a friendly Customer Service Representative to be the first voice customers hear. In this in-office, full-time role, you will handle calls, answer billing and policy questions, and guide customers through paperwork and ID cards.

The position emphasizes strong computer skills and a willingness to obtain or hold Property & Casualty and Life & Health licenses. Benefits include paid time off and opportunities for advancement.

Qualifications

• Customer service experience in office, banking, retail, call center, or insurance.
• Strong computer and organizational skills.
• Property & Casualty and Life & Health licenses, or ability to obtain them.

Responsibilities

• Answer phone, email, and walk-in questions from customers
• Help with billing, payments, policy changes, and ID cards
• Process paperwork and keep records accurate
• Spot customers who need a coverage review and pass them to the sales team

Skills

Customer service experience

Strong computer skills

Tools

Property & Casualty license

Life & Health license

Job description

About this position

Customer Service Representative

Do you love helping people? Charles Knuth - State Farm in Ann Arbor, MI needs a friendly Customer Service Representative to take care of our customers.

About the role: You'll be the first voice our customers hear: answering calls, solving billing and policy questions, and keeping every customer's experience smooth.

Pay: $40,000-$50,000 per year plus bonus

Day to day:

• Answer phone, email, and walk-in questions from customers
• Help with billing, payments, policy changes, and ID cards
• Process paperwork and keep records accurate
• Spot customers who need a coverage review and pass them to the sales team

You'll do well here if you have:

• Customer service experience (office, bank, retail, call center, or insurance)
• Strong computer and organization skills
• Property & Casualty and Life & Health licenses, or able to obtain them

Schedule: Full-time, Monday-Friday, in office in Ann Arbor

Benefits: Paid time off (vacation and personal/sick days), opportunity for advancement

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.