Customer Service Representative - State Farm Agent Team Member Ann Arbor, MI

Susan Rosales; Ann Arbor (MI); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

401K

Paid time off

Salary plus commission/bonus

Growth potential/Advancement

Hiring bonus up to $

Job summary

Susan Rosales in Ann Arbor, MI is seeking a Customer Service Representative to support a State Farm agent team. The role focuses on building relationships, answering inquiries about insurance options, and guiding customers through product selections with a needs-based approach.

Responsibilities include establishing relationships, providing prompt service, educating customers about options, and developing leads to grow the agency’s business.

Qualifications

• Experience in sales or telemarketing preferred.
• Excellent written, verbal and listening communication skills.
• Self-motivated with ability to present to customers.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on coverages, policy changes, and billing.
• Use a needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify needs, and market products.

Skills

Sales experience

Excellent communication

Self-motivated

Presentations

Education

Property and Casualty license

Life and Health license

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Ann Arbor, MI

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive

• 401K
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency
• Hiring Bonus up to $

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Ability to make presentations to potential customers
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Must be available to work the following schedule
• Associate's degree or higher preferred

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $40,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.