Customer Service Representative - State Farm Agent Team Member

Susanrosales; Ann Arbor (MI); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

401K

Salary plus commission/bonus

Paid time off (vacation and personal/s

Growth potential

Hiring Bonus up to $

Job summary

Susanrosales in Ann Arbor, MI is seeking a Customer Service Representative for a full-time role with a State Farm agent team. You will build relationships with customers, answer inquiries regarding insurance options, assist with policy changes, billing, and claims, and educate customers using a needs-based approach.

Join a local agency offering 401K, commission/bonus, paid time off, growth potential, and a signing bonus.

Qualifications

• Sales experience and meeting sales goals is preferred.
• Excellent written and verbal communication skills are essential.
• Self-motivation and ability to present to customers are valued.
• Enthusiasm for insurance and financial products helps serve clients.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, coverages, changes, transfers, claims, and billing.
• Use a needs-based review to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Skills

Sales experience

Excellent communication

Self-motivated

Presentations

Customer-focused

Education

Associate's degree or higher preferred

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Ann Arbor, MI

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• 401K
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency
• Hiring Bonus up to $

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals/quotas preferred
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Ability to make presentations to potential customers
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Must be available to work the following schedule
• Associate's degree or higher preferred

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $40,000.00 - $75,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none