Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Dental insurance

Health insurance

Vision insurance

Job summary

State Farm Agent in Ann Arbor is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency. You will handle inquiries, coordinate with team members, and help anticipate community needs while maintaining accurate records and contributing to retention efforts.

Ideal candidates demonstrate empathy, strong communication, and a customer-focused mindset, with opportunities for advancement within the local State Farm Agency.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem-solving

Customer service experience

Job description

Culture Statement

Our office culture is built on a “people-first” philosophy, where community impact and personal growth are top priorities. We treat our team like family, celebrate successes together, and focus on creating a positive and collaborative work environment. Joining our team means becoming part of a supportive group that values hard work, teamwork, and making a meaningful difference.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Health insurance
• Vision insurance

Culture Statement

Our office culture is built on a “people-first” philosophy, where community impact and personal growth are top priorities. We treat our team like family, celebrate successes together, and focus on creating a positive and collaborative work environment. Joining our team means becoming part of a supportive group that values hard work, teamwork, and making a meaningful difference.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Aaron Richards - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $45,000.00 - $65,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Ann Arbor.
• I am a proud graduate of University of Michigan.
• We have 10 years of combined insurance experience in our office.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.