Customer Service Representative - State Farm Agent Team Member

Lisa Beyer; Northville (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Hourly pay plus commission/bonus

Health benefits

Paid time off (vacation and personal/s

sick days)

Job summary

Lisa Beyer in Northville, MI is hiring a Customer Service Representative to join a State Farm agent team. This full-time role focuses on helping customers with insurance and financial service products and building relationships in the community.

The position offers an hourly wage with commission/bonus, health benefits, paid time off, and opportunity to develop sales skills while serving clients. You will respond to inquiries, process policy changes, and assist with claims and billing.

Qualifications

• Customer service experience or sales background preferred.
• Ability to communicate clearly in writing and verbal.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate customer service on inquiries about insurance and billing.
• Develop leads, schedule appointments, identify customer needs, and market suitable products.
• Maintain a strong work ethic and daily commitment to success.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Multi-tasking

Sales experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Northville - MI

Benefits

• Bonus based on performance
• Health insurance
• Hourly pay plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to multi-task

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $23.00 per hour

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none