Customer Relations Representative - State Farm Agent Team Member Ann Arbor - MI

Aaronrichardsinsurance; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Health insurance

Vision insurance

Job summary

Aaron Richards - State Farm Agent is seeking a Customer Relations Representative in Ann Arbor, MI. You will handle customer inquiries, resolve issues, and work with the team to ensure outstanding service for our clients.

We offer a culture that values people-first principles, opportunities for advancement, and benefits such as health and vision insurance, PTO, and performance-based bonuses. This role emphasizes empathy, community engagement, and steady growth within the agency.

Qualifications

• Excellent communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to stay calm and professional in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication & problem-solving

Experience in customer service

Ability to handle high-stress Situ.

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Ann Arbor - MI

Replies within 24 hours

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Health insurance
• Vision insurance

CULTURE STATEMENT

Our office culture is built on a “people-first” philosophy, where community impact and personal growth are top priorities. We treat our team like family, celebrate successes together, and focus on creating a positive and collaborative work environment. Joining our team means becoming part of a supportive group that values hard work, teamwork, and making a meaningful difference.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Aaron Richards - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $45,000.00 - $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.