Customer Service Representative

Express Employment Professionals - Cincinnati East; Anaheim (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Express Office Anaheim (South) is seeking Bi-Lingual Customer Service Representatives to handle inbound calls and deliver high-quality service. You will be the front-line for customer inquiries and work to resolve issues promptly.

Fluency in Spanish is required, and candidates should be energetic, professional, and able to document interactions accurately as part of a collaborative team.

Qualifications

• Excellent communication skills.
• Bilingual in Spanish.
• Live within 15 miles of our Anaheim office.
• Outgoing, high-energy personality.
• Professional appearance.

Responsibilities

• Respond to incoming telephone calls from customers in a professional manner.
• Answer routine questions regarding a variety of issues and inquiries.
• Answer complex questions by conducting research and involve staff appropriately.
• Investigate and correct errors accurately.
• Document all customer contacts in accordance with established procedures.

Skills

Excellent communication

Bilingual Spanish

Job description

Bi-Lingual Customer Service Representatives - $22 - $25

We are actively hiring customer service reps with call center experience.

If you enjoy providing high-quality service to customers by phone and solving problems than this is a job for you!

You will be the front-line for all customer calls, delivering outstanding service and support to all customers. Your primary goal is to answer customer inquiries and solve their issues in a timely manner.

Key Responsibilities:

• Respond to incoming telephone calls from customers in a professional manner.
• Answer routine questions regarding a variety of issues and inquiries.
• Answer complex questions by conducting research and involve staff appropriately.
• Investigate and correct errors accurately.
• Document all customer contacts in accordance with established procedures.

Qualifications:

• Excellent communication skills.
• Live within 15 miles of our office location
• Positive attitude, team player, and smile, smile, smile.
• Outgoing, high-energy personality.
• Professional appearance
• Bi-Lingual in Spanish
• Flexible and adaptable with a can-do attitude.

Express Office: Anaheim (South)

101 East Lincoln Avenue

Suite 125

Anaheim, CA 92805

We are an equal opportunity employer and value diversity, fostering an inclusive workplace for all. Our hiring decisions are based on merit, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.