Bilingual Customer Support Specialist — Spanish

Express Employment Professionals - Cincinnati East; Anaheim (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Express Office Anaheim (South) is seeking Bi-Lingual Customer Service Representatives to handle inbound calls and deliver high-quality service. You will be the front-line for customer inquiries and work to resolve issues promptly.

Fluency in Spanish is required, and candidates should be energetic, professional, and able to document interactions accurately as part of a collaborative team.

Qualifications

• Excellent communication skills.
• Bilingual in Spanish.
• Live within 15 miles of our Anaheim office.
• Outgoing, high-energy personality.
• Professional appearance.

Responsibilities

• Respond to incoming telephone calls from customers in a professional manner.
• Answer routine questions regarding a variety of issues and inquiries.
• Answer complex questions by conducting research and involve staff appropriately.
• Investigate and correct errors accurately.
• Document all customer contacts in accordance with established procedures.

Skills

Excellent communication

Bilingual Spanish

Job description

Express Office Anaheim (South) is seeking Bi-Lingual Customer Service Representatives to handle inbound calls and deliver high-quality service. You will be the front-line for customer inquiries and work to resolve issues promptly.

Fluency in Spanish is required, and candidates should be energetic, professional, and able to document interactions accurately as part of a collaborative team.